Customer Service Support Specialist

**/**** - **/**** ******** and Development Coordinator

Covenir, Worcester, MA

Conducted interviews of candidates. Onboarded all new candidates. Created training schedule and organized the training structure. Coached and developed future team leads. Created policies and procedures for the CSR's. Created onboarding and recruiting processes to make the hiring processes easier and more streamlined. 06/2021 - 08/2022 Claims Support Specialist

Covenir, Worcester, MA

Started claim process for callers that needed to file claims. Provided support in ensuring claims were processed accurately and efficiently. Reviewed and evaluated claims. Gathered and analyzed details to create the claim. Assisted policyholder's as best as possible.They handle various tasks including reviewing claims, gathering information, communicating with stakeholders, and coordinating with other professionals to resolve claims efficiently and accurately.

01/2014 - 06/2019 Customer Service Team Lead

Concentrix, Greenville, NC

Escalated customer issue resolution. Monitored customer experience satisfaction scores daily. Conducted quarterly performance reviews. Developing and coaching customer service representatives. Facilitated team meetings and workshops. 03/2012 - 11/2013 Environmental Services Aide

Domtar, Greenville, NC

Domtar-Greenville, NC March 2012 to November 2013 As an environmental services aide, my primary responsibilities included cleaning and disinfecting bathrooms, floors, and all areas within a room that may have come in contact with employees, such as vents, televisions, and light fixtures.

11/2010 - 01/2011 Sales and Customer Service Representative Centurylink, Tarboro, NC

Handled customer account concerns and complaints. Handled heavy inbound and outbound calls. Sold products and services to customers. Adhered to schedule. Processed orders and transactions.

Pharmacy Technician

Vocational School Certificate/License

Pitt Community College, Winterville, NC

Business Management

1 Year at College or a Technical or Vocational School Strayer University, Raleigh, NC

Didn't complete due to personal issues outside of school? Tamara Bullock Moore

403 Redbud Ridge Dr, Apt. 106

Knightdale, NC 27545

Phone: 252-***-****

Email: *********@*****.***

Employment History

Education History

Healthcare Informations Systems

2 Years at College or a Technical or Vocational School Pitt Community College, Winterville, NC

01/2008 Certificate in Pharmacy Technician

Pitt Community College

References Available on Request

Occupational Licenses, Certificates and Training

Detailed References

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