Call Center Data Entry

LaChundra M. Mack Greater Atlanta, GA *******.****@*****.*** 470-***-****

Professional Summary of Experience:

General Clerical, Superb and Well-Developed Verbal Communication Skills, Administrative & Data Entry, Accounts Payable, Call Center: Insurance, Claims Processing, Roadside Services Request, Payment Processing (Accounts Payable). (My Call Center Experience Number of Calls Ratio 100Per Day)

Processing Various Forms of Documents via Database, Reviewed and Research Customer Cycle Account Issues, Print, Sort & Electronically Filed/Scanned Invoices.

Coordinated With Different Department Heads, Reporting Findings, Bringing Resolutions

Command Center Operator/Dispatcher- Used Multi-Phone Line & Paging System, Auto Dialer (In A Call Center) Including Scheduling Through WorkDay, Conferencing Utilizing TEAMS, AS400

Electronic Records Management – Electronic Payment Processing of Transactions.

Healthcare Benefit Enrollment Specialist (Medicaid/QMB/LaChip)/Claims Coordinator (Processor)

Worked Directly with Senior Facility Manager & Loss Prevention Team Reducing Theft

Making Decisions to Approve or Deny Services to Clients Based Upon Corporate and Universal Guidelines. Also, Successfully Met B2B/B2C Goals.

History:

Independent Medical Courier

Blast Express-

Gwinnett County, GA

April 2025 to Present

As A Certified Professional Medical Courier

Pick Up Specimens or Highly Time Sensitive Packages from Patient and Transport to Hospital or Private Lab.

HIPPI & Medicaid Compliant

Silverride - MARTA MOBILITY

Contracted ParaTransit Driver

Atlanta, GA

October 2023 to Present

• Safely Transported Passengers in Safe Courteous and Reliable Manner Throughout the Service Area Daily.

•Assisting In Boarding of Passengers Utilizing Mobility Aids.

•Data Entry Entering Data into System Account Details

•Customer Service

•Department Of Transportation Certified

•BLS/CPR

Ryder Systems Alpharetta, Ga (Remote)

Finance - Claims Coordinator

Remote

Feb2023-December 2024

Responsible for Uploading, Confirming Claims into Ryder’s Various System Applications Effectively Assisting the Adjuster & Further Gathering Claims Data by Cross Researching, Multitasking on Several Projects Simultaneously to Identify Noncompliant Insurance Through analysis and exercise discretion in determining need to re/elevate. Taking Initiative to meet designated timetables with minimum supervision, Completes special projects at the request of management. Made

Impact on Other Positions, Products, Services: Mitigated losses for the company to increase profitability.

Customer Service I

June 2021-Feb 2023

Data Entry-Entering Account Info

Changing Or Updating Information in the System

Customer Service

Assisting Vendors

Researching Cases

Inbound /Outbound Calls

Multitasking Using Different Screens and Microsoft Software (Company Proprietary)

Dispatching Roadside Assistance

Scheduling Service Requests/Using Workday and Teams Daily

InSight Global (TruePill) Atlanta, Ga (Remote) Infusion Therapist

Nov 2020-Feb 2021

Data Entry Specialist/Customer Service Entered Data into Sales Force

Inbound /Outbound Calls Members to Enroll in Covid-19 Trials (Scheduling with Workday)

Research Or Escalate Members Info. To Team Lead for Further Review

Collebera (Bank of America) Atlanta, Ga July-Aug 2020

Data Entry Specialist- Entered Alpha/Numerical Data into DataBase

Lockbox - Keying Remittance Documents/Courtesy Balance from Different Forms of Payments.

Pyramid Consulting Group (Rubicon Global) Atlanta, GA Oct-Feb2020

Data Entry Specialist, Entered Numerical Data into Excel Spreadsheets, Changing or Updating Information.

Inbound and outbound calls to client’s for select information then inputting into excel and other data tracking system.

Venture Recovery Atlanta, GA Jan 2008 – Oct 2019

Lead Administrator - Finance (Part Time Role)

Customer Service Processed Payments and Utilized Credit Reporting Software

Data Entry-Processed B2B and B2C Accounts •Utilized Auto Dialer

Print/Sort Filed Invoices and Processed Documents. (Set Up Meetings)

Alta Staffing (DHR) Atlanta, GA Jan 2019-Mar 31, 2019

Call Center/Data Entry: Used Auto Dialer (Avaya Software) Healthcare Benefit Enrollment Specialist-Louisiana Market • (Medicaid/QMB/LaChip): Assisted Enrolling of Approved Individuals into Various State Medicaid and Medicare Qualified Programs.

Tri-County Transportation Lawrenceville, GA Feb 2018 - December 2018

Customer Service/Dispatcher/Data Entry, Non-Emergency Transportation, Contracted Delivery Provider State Compliant (SouthEastTrans), BLS Certified, Bonded.

ODS (Private Security Firm) Atlanta, GA Sept 2017- Feb 2018

Control Center Agent – Data Entry (Utilized Word & Excel Spreadsheets)

Monitor Sites Live via CCTV/Receive/Make or Document 911 Phone Calls/Check in Officers on Site (Hourly)

Staffing Connections (TSYS) McDonough, GA July 2016- Sept 2017

Call Center-Customer Service/Data Entry/Accounts Payable, resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Established documentation and processes. Enters required data into client provided systems and databases.

Technical Strengths:

Expert in Microsoft Office: Focus on Advanced Word, Intermediate Excel, Advanced Outlook, Share Point, Notebook, Access, Adobe, One Note, PowerPoint, Oracle, Sales Force, AS400, SAP, MicroFiche, Tableau and SQL Knowledge. Web and Tech Savvy Require Little to No Training.

Education:

Everest University Atlanta Ga - Dialysis Technology Degree 1/2007-1/2008

Georgia Perimeter College (Georgia State University) Decatur, Ga- Criminal Justice 5//2002-8/2003

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