Customer Service Field

ALESSANDRO RODRIGUES.

Birthday:**/**/****

Mobile: +55-21-981**-****

**********.******@*****.***

https://www.linkedin.com/in/alessandro-rodrigues-customer- service-coordinator/

CUSTOMER/FIELD SERVICE COORDINATTOR

Professional Summary

I am a customer-oriented professional with extensive experience working cross-functionally to support service department operations, enhance customer experience, and drive company profitability. I specialize in coordinating field services and project support while delivering high- quality customer service.

With expertise in CRM systems like Salesforce, I excel at managing service scheduling, dispatching, and preparing service quotations and proposals. My ability to coordinate efficiently across departments ensures smooth operations and improved customer satisfaction. I have consistently supported service operations to enhance efficiency and customer experience, contributing to both service excellence and profitability. Skills

• Customer Service

• Field Service Coordination

• CRM Systems (Salesforce)

• Project Support and Coordination

• Service Quotations and Proposals

• Service scheduler and dispatcher

Experience

PRESSCO TECHNOLOGY - Supplier of solutions, equipment and technology for industry. Position: Field Service Coordinator - Latin America and support for North America. Remote Jul 2023 – Present.

• Provided customer service support, ensuring high levels of satisfaction.

• Scheduled field services and coordinated service operations.

• Prepared service estimates for installation, maintenance, and training.

• Supported installation and commissioning projects, ensuring timely completion.

• Managing cases and service dispatches using Salesforce CRM.

• Collaborated with internal teams to resolve customer issues and provided B2B support.

• Sales and technical departments support to resolve customer issues.

• Quotations and revising services proposals.

Position: Field Service Engineer/Service coordination support. From Aug 2021 to Jul de 2023 · 2 Years

- Customer service support onsite.

- Install new systems and upgrades at customer sites.

- Perform all mechanical, electrical and pneumatic troubleshooting and integration.

- Analyze, evaluate, diagnose, and troubleshoot complex electro-mechanical software-based equipment and application problems.

- Conduct product specific system familiarization training onsite for end users.

- Provide aid, support, and training to customers.

- Perform equipment inspections and onsite system audits. CONSTELLATION OIL SERVICES • Oil Field, onshore and offshore / RJ Position: SUPPORT SUBSEA ENGINEER (SUBSEA), From Feb 2014 – Aug 2021

• Planning, application of relevant standards, execution, and preparation of maintenance reports.

• Tests and operations of subsea equipment.

• Maintenance and operation of high-pressure hydraulic units, valves and accumulators, motion compensation equipment and drill rig risers.

• Directly involved in commissioning and pre-operational acceptance of subsea equipment for the sixth-generation drill ship at Samsung heavy industries shipyard in Geoje, South Korea.

EDUCATION

1. Engineering Oil and Gas

Augusto Motta University Center – UNISUAM, End. JUN 2014 2. Engineering and Maintenance Management

Faculdade Única de Ipatinga - FUNIP, End. JUN 2020 SKILL LANGUAGES

• English Advanced; EF English Certificate 66/100 (C1 Advanced) 2024

• Spanish intermediary

• Native Portuguese

COURSES

•RCM - Reliability Centered Maintenance. (ENGTHEELS)

• FRACAS Methodology - Failure Reporting Analysis And Corrective Action System - methodology for analyzing failures in maintenance. FTA and FMEA. (ENGTHEELS)

• Training Manager, Planner and Maintenance Analyst. (ENGTHEELS)

• Quality-Centered Maintenance. (ENGTHEELS)

• RAM analysis methodology focusing on maintenance management. (ENGTHEELS)

• Management of maintenance projects, guided by the Project Management Body Of Knowledge (PMBOK). (ENGTHEELS)

• SALESFORCE - Advanced Administrator

• Lean Six Sigma Green Belt - In progress

Availability for national and international travel with a valid passport and USA VISA B1/B2. Available for expatriation through work visa sponsorship.

Contact this candidate