Call Center Service Representative

MyTIA ARMSTRONG

AppleOne

Fresno, California

******@********.*** 559-***-****

SKILLS & ABILITIES

Accounting Support

Loan Processing

Collections/Credit Checks

Reception/Call Center

Attention to detail

Ability to work under pressure

Time management

EXPERIENCE

Fresno Oxygen, Fresno, CA

AR/AP Clerk (Temporary Role)

September 2024 – January 2025

Processed accounts receivable and payable transactions accurately and efficiently.

Matched invoices to purchase orders, resolved billing discrepancies, and assisted with month-end close.

Maintained vendor files, prepared payment batches, and supported accounting team with data entry and reporting.

Ensured compliance with internal financial controls and timelines for payment cycles.

GSF Properties, Fresno, CA

Administrative Assistant (Temporary Role)

December 2023 – February 2024

Answered phones (up to 6 phone lines), greeted visitors, scheduled appointments, and maintained calendars.

Coordinated meetings, managed mail, prepared and edited communications (memos, emails, invoices, reports).

Maintained filing systems, managed accounts, performed bookkeeping and daily deposits, and resolved discrepancies.

CMLs, Fresno, CA

Chart Manager (Temporary Role)

September 2023 – December 2023

Prepared patient charts for MD Panel, secured local physician schedules, processed urgent mail exports.

Met daily deadlines, ensuring timely communication with healthcare providers.

T-Mobile, Kingsburg, CA

Tech Expert / Customer Service Representative

September 2022 – February 2023

Provided expert-level troubleshooting and support.

Assisted customers with setup, technical issues, and account retention strategies.

Sitel, Fresno, CA

WFH Customer Service Representative

June 2018 – April 2022

Resolved customer grievances, protected account information, and ensured satisfaction through high-volume support.

First National Bank, Fresno, CA

Call Center Loan Processor

October 2014 – May 2018

Handled 50+ customer interactions daily.

Conducted credit checks, processed collections, and delivered personalized service quickly and efficiently.

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