Administrative Assistant Business Operations

SEEMA SHETTY

SEATTLE, WA • *****

PHONE 206-***-**** • E-MAIL *****.******@*****.***

SUMMARY OF QUALIFICATIONS

Results-driven and detail-oriented professional with a customer service-oriented mindset, with over fourteen years of experience in coordinating and optimizing program and project activities to ensure smooth operations in fast-paced environment. Proven track record in people and program management, process and operations efficiency, track performance metrics, and provide strategic support to business operations.

SKILLS AND COMPETENCIES

-Communication and Interpersonal Skills

-Critical Thinking and Problem-Solving Abilities

-Leadership

-Project Management

-Scheduling and Planning

-Negotiation and Conflict Resolution

-Reporting and Analytics

-Quality and Timeline Management

-Adaptability

-Administrative Task Coordination

-Stakeholder Management

-Vendor Management

-Resource and Budget Management

-Organization and Document Management

-Research and Analysis

-Logistics Coordination

-Risk Identification and Communication

-Process Improvement

EMPLOYMENT HISTORY

Administrative Assistant, Consulate General of India, Seattle, WA. July 2024-Present

-Responsible for the day-to-day operational activities of the administrative department including procurement, vendor management, travel and logistic coordination, facility/building office management coordination, shipping and mailing and expense reimbursement process

-As a recently opened consulate, I have been working closely with the Head of Chancery to streamline and document the administrative process, including procedures around expense reimbursement and reporting to align with the guidelines of the State Department of India,

-Developed and implemented new guidelines to streamline the travel logistic process (tickets, lodging, car rentals) for domestic and international travel, including vendor selection and price negotiation for both normal and rush request

-Responsible for onboarding of new Indian Officers in the Seattle Consulate with the US State Department including managing the relocation activities such as local housing, transportation and international shipping

-Led the planning and coordination of the first Indian Independence Day Parade in Seattle including working with Indian community leaders and the mayor’s office and fire department of Seattle, Bellevue and Lynnwood

-Work closely with the department heads to track, manage and report on budget spend

-Part of the task force responsible to overseeing the strategic planning and execution of the relocating the Consulate office to their new location in 2025

-Cross trained to support the internal departments with processing of VISA and OCI (Oversees Citizens of India) applications

-Led the development of a preferred vendor list to the Consulate, based on quality of service, cost and timely response (e.g. Shipping services, Local event management, housing support, handman services, IT services, etc.)

-Part of the cultural team at the consulate that is focused on promoting DEI principles and practices in the workplace

Small Business Owner/Chef, Soulful Khana, Seattle, WA 2020-2024

-Ran a home-based food catering services, specialized in Indian cuisine, managing customer orders, meal preparation and food delivery services

Assistant Manager, Carnival Cruise Line, MiamI, FL 2004-2014

-Responsible for restaurant operations including providing food and beverage services at formal sit-down restaurants, buffet restaurants, banquet services, room services, weddings and retail care.

-Led daily operations by monitoring standardization of service, controlling food wastage, compliance with safety and hygiene standards as per United States Public Health {USPH}Managed

-Managed a team of over 50 multi-cultural/nationality members, focused on providing high-quality customer services and experience

Team Leader, Convergys India, Mumbai, India 2003-2004

-Responsible to training and coaching the customer support team to solve customer inquiries, by ensuring company standards are followed in product knowledge, use of right verbiage, voice and accent and service.

EDUCATION

-University of Mumbai, Mumbai 2001

oBachelor’s in commerce and economics

OTHERS

-Languages: English (fluent), Hindi (fluent), Tulu (native)

-Volunteer:

oBoard member, Bunts Association of North America (BANA), Seattle - 2024

oOur Lady of Fatima School, Seattle- 2023 - current

oMagnolia Elementary School, Seattle -2021-2023

oMagnolia Montessori School, Seattle – 2018 - current

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