Customer Service Claims Adjuster
Resume:
Diamantina Hernandez
*******@*****.***
Seeking an opportunity to utilize my vast knowledge and talents in the workforce. EXPERIENCE
•USAA-January 2025-August 2025
•Express Insurance Auto Adjuster: (Licensed) Fast paced Auto Claims adjuster taking care of Members Claims and moving them to close in a fast and efficient manner.
•ACADEMY SPORTS + OUTDOORS — 2015-2025
•Opening Key Holder: Merchandise Team Lead in charge of marketing products through the art of visuals and other advertising.
•Inventory Control Lead in charge of all pricing and inventory throughout all departments
•Monthly Gun Auditor, Weekly Safety Inspector/ Receiving Specialist: warehouse duties, in charge of return trailers/ SFS and BOPIS Operator/ Planogram Associate streamlining products and visuals/ Footwear Associate during Back-To-School/ Hardline Associate for all departments including Hunting, Fishing, Camping, Team Sports.
•TARGET — 2011-2015
•Backroom Stocker and Coordinator, Flow Team receiving and straight to floor stocking, Planogram Visuals, Hardline, Soft-line, Groceries
•HOMEMAKER — 2007-2011
•Child caregiver, Nurturer, cook, Maid and in charge of Finances.
•BOMBAY COMPANY — 2005-2007
•Customer Service, Cashier, Set-up and Stage Floor Room Furniture, Delivery, Reviewing and Inventory.
5714 Dhaka View San Antonio TX 78250
SKILLS
• Auto Insurance License in CT, DE, FL, GA, KY, LA, NC, NM, OK, RI, SC, TX, VT, WY
• Express Insurance Auto Claims
• 20 Years of Retail Experience
• Customer Service
• Bilingual (Not Fluent, But Can Communicate)
• Management and Leadership Skills
• MS Office- Excel, Word, Powerpoint
• First Aid and CPR Training
• Crown Lift\ Forklift Operator Certified
• WAV (Work Assistant Vehicle) Certified
• Power Jack and Pallet Jack Knowledgable
• Inventory Scanner, TC 72 Computers, Symbols and Printers
• Work Orders
• Janitor
• Fast Learner
• Team Player
• Good Communicator
• Problem Solver
REFERENCES
Christina Rodriguez 210-***-**** Director or Claims Operations Michael Kuykendall (210) 262- 2073 Manager At Academy Suzanne Cazares 210-***-**** Former Manager
Education
Palo Alto College- Associates in Liberal Arts with a Concentration in Forensics 2011
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