Customer Service Help Desk

PHONE: 240-***-****

ADDRESS: **** ******** *******,

*** *********, ** *****

Naomi Abashe EMAIL: ************@*****.***

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Transcript evaluated with world educa on services-( WES) SKILLS

Informa on Officer:

Office of the Governor, Plateau state- Jos-Nigeria - August 2011 to October 2016

• Cover events

• Web content management of the plateau state government website

• Served as the secretary and the only female in the 13 man commi ee on Informa on Communica ons Technology ICT, saddled with responsibili es amongst were;

• Automa on to the states IGR'S account, Automa on of the PLAGIS account, Automa on of the states salary of civil servants, biometrics and verifica on of staff

• Managed the Governors’ Facebook page.

• Write minutes of mee ngs

• Saddled with the commi ees welfare an accountability

• Worked as a support staff to the state ICT department.

• Represented the state government in Communica on, Asia 2012 in Singapore Changi.

• A ended an E-governance and security training in New Delhi India

• Worked as a store associate with ROSS stores. Customer service. From July 2017-July 2019

• Worked with Amazon Prime customer service at Whole Foods Market, 2019-2021 B.Sc in Mass Communica on (TV Journalism)

Ahmadu Bello University Zaria, Zaria - Nigeria 2005 -2008 Associates in Mass Communica on

University of Jos Nigeria 1998-2000

IT Helpdesk Prac oner. Cer ficate of comple on

MC Montgomery College Informa on Technology Ins tute May 2003 to July 2003 Cer fied Biometric Technologist CBT

Interna onal Ins tute of Security Safety Management, New Delhi India 2013

• Ability to work in a given meframe and deadline

• Help desk troubleshoo ng, to diagnose technical problems applica on, display, prin ng, networking, email, and apply effec ve solu ons

• Installing and repairing damaged opera ng systems and applica ons

• Troubleshoo ng Opera ng system security issues

• Using a help desk cke ng system to document problems and solu ons

• Computer Basics, Working with windows file management Skills

• Able to iden fy symptoms and diagnose common computer and digital device problems

• Researching and applying to fix common problems in IT systems

• Using IT helpdesk cke ng so ware to document Problems and solu ons

• Remote Assistance

• Using Comp TIA Troubleshoo ng Methodology

WORK EXPERIENCE

EDUCATION

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