Customer Engagement Service

Laura Ramos

San Antonio, TX *****

***********@*****.***

+1-210-***-****

Work Experience

Critical call specialist

TaskUs-New Braunfels, TX

August 2024 to Present

• Collaborated with cross-functional teams to develop critical and safety ideas.

• Investigated accidents, incidents, and near misses to report to claims teams.

• Liaised with claim teams regarding accident claims and incident reports. Customer Engagement Specialist

Carenet Healthcare Services-San Antonio, TX

October 2021 to Present

Provide exceptional customer service and engagement via telephone. Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with healthcare related issues/ concerns that are assessed through outreach programs Customer Engagement Leader

Carenet Health Care-San Antonio, TX

Present

Currently leading the Utilization management team to keep the team focused and well learned by communicating,coaching and inspiring the team to stay in full control of calls, maintaining the team’s knowledge and understanding of rapidly changing quick reference guides. Shelter Manager

Family Violence Prevention Services-San Antonio, TX January 2014 to March 2015

Accomplishments

I kept all case managers and the director abreast of all situations during my shift. Skills Used

Teamwork, dependable, calm demeanor during crisis, take direction well and efficient, organizational skills, analytical and interpersonal skills, monitoring, written and oral communication skills, motivated Skills

• Time Management

• Employee Orientation

• Anatomy Knowledge

• Research

• Epic

• Communication Skills

• Management

• management/clerical/Cosmetologist

• HIPAA

• Medical Records

• CPT Coding

• Insurance Verification

• Teaching

• Medical Terminology

• Microsoft Powerpoint

• Utilization Management

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