Customer Service Substitute Teacher
Resume:
Dori Ann Quintanilla
**** *** *** ***** ***** City, Texas 77590
*******@*******.***
Objective: My career objective is to obtain a job where my skills can be useful and utilized. I would like to grow with the company I work for and expand my knowledge, skills and experience.
Personal statement: I am a very likable, down-to-earth individual who has an ambition to achieve great things in any given environment. I have an Associate degree in Business Management from Texas State Technical College. I also have experience as a substitute teacher for all school ages from 1-12 grades for 4 years. I am bilingual in Spanish. I was part of Phi Theta Kappa which is an honor society group for college students. I served as secretary for Theta Kappa while attending TSTC. I also just finished attaining another degree from College of the Mainland, my associate’s degree in general studies.
Work Experience:
College of the Mainland (Records Specialist) March 25 – Present
Job duties include making sure students have all their paperwork done to see advisors. Inputting vaccines documents, transcripts, and other information in computer systems. Answering phones, faxing, and always greeting and treating students with the best customer service possible.
TJMaxx (cashier) Jan 19- Jan 20
Cash people out, greet people. Count money and always give correct change. Never make a mistake with money. Gained experience with handling situations with upset customers. I also worked in fitting rooms.
Old Navy (Sellebrity) Mar 14 – Mar16
Folded clothes kept store neat. Sold credit cards to customers. Open accounts at register.
First Financial Bank (Loan Operation Specialist) Jan 09- Nov 09
Checked codes on finalized loans. Handled payments on loans. Inputted information on computers that we received monthly payments of customers. Answered phones, faxed, filed, and typed out letters to customers
Abilene Independent School District (Substitute) Jan 03-Dec07
Subbed all positions which included teacher’s aide, p.e. aid lunch monitor, secretary for principal, and any where needed.
Planetarium (Secretary) Aug 01-May 02
Secretary for a museum. Greeted incoming school. In charge of receiving payments. Help the instructor to set up class before visitors arrive. Answering phones, faxing, and typing out letters. Closing office at the end of day was another of my duties.
Scripps Data Center (Surveyor)
Survey people who received the newspaper. Some surveys where 1 minute long while other were 35 minutes long. The results were posted in the paper. We also conducted the Texas poll. Since I am bilingual, my job was to translate to Spanish. It was a call center and data entry were 100% of my job.
Education:
Abilene High School- High School Diploma 98-02
TSTC-Associate Degree in Business 19-21
College of the Mainland- Associate in general studies 22-24
References:
Doctor James Mubiru – 346-***-****
Glenda Gurrola - 806-***-****
Taylor Bailey - 325-***-****
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