Customer Service Representative
Resume:
MARK WILSON C. CANTRE
BLK ** LOT ** Celerina Street, Palmera Springs II. Caloocan City
**************@*****.***
PERSONAL INFORMATION
Birth date: July 25, 1999
Sex: Male
Height: 5’7
Citizenship: Filipino
Civil Status: Single
OBJECTIVE
Customer-focused and highly motivated professional seeking a position where I can leverage my strong communication skills, problem-solving abilities, and experience in customer service to provide excellent support and contribute to team success.
Motivated person aiming to provide top-notch service through clear communication, empathy, and quick resolution of customer inquiries, contributing to a positive brand reputation.
EDUCATIONAL BACKGROUND
Tertiary: UNIVERSITY OF CALOOCAN CITY
Bachelor of Arts in Communication
Caloocan City
2015-2019
Secondary: CALOOCAN CITY BUSINESS HIGH SCHOOL
Caloocan City
2011-2015
Elementary: CONGRESS ELEMENTARY SCHOOL
Caloocan City
2005-2011
WORK EXPERIENCES
Teletech
Verizon (Customer Service Representative)
Jan 2020 – June 2020
AFNI
SiriusXM (Sales Representative)
June 2021 - Nov 2022
Teleperformance
GoDaddy (Operations Customer Expert I)
May 2023 - Present
SKILLS AND ASSETS
Attention to detail
Analytical mindset
Strong communication skills (to provide constructive feedback)
Knowledge of quality standards and tools (e.g., call monitoring software)
Ability to work independently and as part of a team
Effective communication and conflict resolution
Problem-solving under pressure
Performance monitoring and reporting
Ability to motivate and train team members
SEMINARS ATTENDED
Network Tour 2018
Filipino Alliance for Transparency:
“Building an Effective Image for an Empowered Communicator”
University of Caloocan City—Congressional Campus
August 31, 2017
Youth for Climate Justice Forum:
“The Role of Youth and Communication in Struggle for Climate Justice”
University of Caloocan City—Congressional Campus
June 04, 2017
Network Exposure: “The Emergence of Merged Media”
University of Caloocan City—EDSA Campus
April 01, 2017
CAMANAVA Conference on Collegiate Campus Journalism
University of Caloocan City—EDSA Campus
October 04-05, 2016
Recognizing BPO as a Career in Communication Industry
University of Caloocan City—Congressional Campus
November 28, 2015
BPO Tour 2015
SOCO FEST: “Crime Investigative Journalism”
University of Caloocan City—Congressional Campus
October 12, 2015
CHARACTER REFERENCES
Annaline Balcarse
Operations Supervisor
INTERNSHIPS
Teletech Novaliches
Human Capital Services
200 Hours
Bigkis Kababaihan Incorporated
100 Hour
IBC 13
150 Hours
V81 Radio
150 Hours
Maria Fatima Guzman Workforce
Aeryka Mae Sy
Senior Payroll Practitioner
Contact this candidate