Customer Service A Team

Paris Williams

945-***-****

*****.*.********@*****.***

Experience Contact

Columbia Sportswear, Texas - Supervisor

July 2022 - September 2024

• Train new hires on company policies, product knowledge, and sales techniques. Continuously coach and develop existing team members to enhance their skills and performance.

• Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service.

• Maintain visual standards and ensure that the store layout and displays align with brand guidelines to enhance the overall shopping environment.

• Conducting interviews, both phone and in-person, to assess qualifications, skills, and cultural fit.

• Providing positive reinforcement, praise, and constructive feedback to employees.

• Regularly track the number of new sign-ups and their participation in the program (purchase frequency, points earned, rewards redeemed).

• Emotional

Intelligence

• Conflict Resolution

• Computer Skills

• Product Knowledge

• Adaptability

• Team Management

• Problem-Solving

Skills

• RMCAD - 2024

BFA of illustration

Expected graduation Winter

2028

Altar’d State, Frisco TX - Visual Merchandiser

May 2021 - May 2022

• Constructed visual displays; handcrafting each part of the display with a team of five employees

• Arranged new floor sets and store refresh with merchandising team

• Implemented efficient procedures for shipment processing allowing completion of 40 units per day

• High sales achiever reaching $3,000 in daily revenue Ann Taylor, Plano TX - Assistant Store Manager

September 2020-May 2021

• Executed daily operational tasks such as opening and closing procedures, cash handling, and ensuring

compliance with company policies and procedures.

• Analyzed sales data and trends to identify opportunities for improvement and implement strategies to maximize sales and profitability.

Journey's, Texarkana TX - Assistant Manager May 2021 - October 2021

• Displayed a genuine passion for footwear trends and fashion, staying up-to-date with the latest industry developments and using this knowledge to drive sales and customer engagement.

• Oversaw inventory levels, including stock replenishment, merchandise display, and markdowns to optimize sales and minimize shrinkage. Bath and Body Works, Frisco TX - Supervisor

September 2024- Present

Education

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