Technical Support Engineer

MADHESH M

SUMMARY

Skilled IT Technical Support Engineer with hands-on experience in hardware

troubleshooting and network support. Proficient in maintaining desktops, laptops, and networking devices, with strong knowledge of LAN/WAN, TCP/IP, and Windows environments. Focused on delivering fast, reliable technical solutions and excellent user support.

WORK EXPERIENCE

IT Technical Support Engineer (Hardware & Networking) FEBRUARY 2025 – Present 994-***-**** • ***************@*****.***

Ararat Technologies Pvt Ltd / Sattva Windsor Builders Performed hardware troubleshooting, system formatting, and installation of various software applications including OS, Antivirus, MS Office (2016 Standard & 365), etc... Configured and managed Microsoft Outlook and performed user mail configuration. Diagnosed and replaced faulty hardware components like RAM, SSD/HDD, processors, and CMOS batteries.

Assembled and disassembled desktops and laptops for maintenance and issue resolution.

Recovered and backed up data from various systems. Installed and Configured Switch (TP-link).

Installed and configured Access Points (TP-Link, Aruba, Cisco) and Wi-Fi Routers. Created and managed VLANs on TP-Link switches.

Conducted network troubleshooting including resolving Wifi router issues and Wi-Fi Access Point issues.

Handled biometric devices and software under ESSL project deployment and support at UTL.

CCTV & NVR support for CP Plus brand at Ararat Technologies. Handle Troubleshooting:

Field site support at multiple locations including: Umran Building – Resolved issues with TP-Link switches, routers, and 8 Aruba APs Sattva Horizon Site – Troubleshooting VOLKTEK MEN-3406 & Aruba routers Tin Factory Site – Resolved ISP down issue

TECHNICAL SKILLS

Hardware:

Laptop/Desktop Troubleshooting

OS Installation & Software Configuration

Component Replacement (RAM, HDD, SSD, etc.)

Data Backup & Recovery

System Assembly/Disassembly

Networking:

Crimping RJ45 & Cable Color Code

VLAN & Switch Configuration (TP-Link)

Wi-Fi Router & Access Point Configuration (Aruba, Cisco, TP-Link) VPN-Setup (FortiClient VPN)

Basic Routing & Network Troubleshooting.

Tools & Software::

Outlook Configuration

MS Office (2016, 365)

VMware Workstation

Wireshark

Ticketing Tools

INTERNSHIP TRAINING

Company Name: Daphne Infotech

Duration: Sep 2024 to Feb 2025

Internship Training : Hardware Networking CCNA EDUCATIONAL QUALIFICATIONS

Bachelor of Engineering (ECE)

Dhanalakshmi Srinivasan Enginnering College,

Perambalurm (2016-2020)

Percentage - 67%

PERSONAL DETAILS

Date of Birth : 07-11-1998

Marital Status : Single

Languages Knowns : English, Tamil

Contact this candidate