Talent Acquisition Customer Service

CAREER OBJECTIVE

SKILL SUMMARY

EXPERIENCE

SHIULI SAHA

******.*****@*****.*** 731-***-**** Kolkata, India 700101 Visionary professional with extensive experience at Glassdoor Inc. Demonstrated expertise in Customer Service, Customer Relationship Management, and Quality Research. Achieved over 98% accuracy in process improvement initiatives. Strong analytical skills contribute to enhanced organizational performance in dynamic settings.

● Quality research and control

● Training facilitation

● Team Management

● Analytical skills

Talent acquisition and

engagement

●

Customer relationship

management

●

● Process improvement strategies

● Visa and ticketing

● Tour package preparation

Quality Lead (Application Moderator), Glassdoor, Remote, IN Collected and validated candidate data from LinkedIn and other platforms with over 98% accuracy, updating talent community database with 7,000 profiles monthly.

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Cross-referenced LinkedIn profiles to ensure data integrity and build a high-quality candidate pool, resulting in 25% reduction in unqualified submissions.

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Recruiter and App Moderator, Perfect People Search, Remote, IN

● Led and trained a team of 7 people working for Fishbowl app. Reviewed resumes and conducted phone screens, managing candidate pipelines effectively.

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Coordinated interview logistics, ensuring candidates received details regarding job descriptions and venues.

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Explained job expectations and interview processes to candidates for clarity and preparedness.

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Research Analyst, Freelance, Kolkata

● Researched candidates on LinkedIn based on specific requirements for U.S. companies.

● Prepared and submitted weekly reports detailing successful candidate searches. Collaborated with a U.S. client to identify prospective candidates for Fortune 500 HR departments.

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Asst. Manager-Business Development, Star Consulting Global, Kolkata Explained company's deliverables to prospective clients and business owners through outreach calls.

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● Coordinated event logistics with Human Resources for optimal scheduling. 04/2023 - 06/2025

02/2018 - 03/2023

01/2015 - 09/2020

01/2016 - 05/2016

EDUCATION

PERSONAL INFORMATION

Prepared and submitted weekly and monthly business analytics to CEO and Managed multiple freelancing jobs while working from home, maintaining productivity.

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Brand Expert, Helpchat, Kolkata

● Handled inquiries from Helpchat app users nationwide regarding brands and products.

● Utilized home office resources to deliver effective inquiry services to users.

● Consistently exceeded quality targets while implementing optimal service practices.

● Researched and resolved user inquiries related to diverse products and services. Head- Operations Leisure, Insta Tourism Pvt Ltd, Kolkata

● Prepared detailed tour package itineraries for diverse travel experiences.

● Coordinated logistics with coach operators, airlines, hoteliers, and resort representatives.

● Provided accurate pricing information to clients for informed decision-making.

● Handled visa processing for travelers and led group tours to international destinations. Leisure Senior Executive, Vikky's Holidays Pvt Ltd, Hyderabad

● Prepared detailed itineraries for tour packages to enhance customer experience. Coordinated with coach operators, airlines, and hoteliers to ensure seamless travel arrangements.

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Identified and recommended guided tours and package deals for international destinations.

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Executive- Ticketing and Leisure, Air Travel Enterprises PVT Ltd, Hyderabad

● Issued domestic and international tickets efficiently.

● Prepared dockets for all issued tickets.

● Handled visa applications for clients.

Post Graduation, Industrial Relations and Personnel Management Bhartiya Vidya Bhaban, Kolkata (Bhowanipur)

Bachelor of Business Administration, Tourism and Hospitality (Hons) Management Durgapur Society of Management Science, Durgapur, West Bengal Higher Secondary

Guru Teg Bahadur Public School, Durgapur

Secondary

Teg Bahadur Public School, Durgapur

● Date of Birth: 09/25/85

● Gender: Female

● Marital Status: Married

● Phone: 731-***-****

04/2015 - 08/2015

02/2010 - 02/2015

06/2008 - 12/2009

08/2007 - 05/2008

04/2011

08/2008

04/2005

04/2003

CERTIFICATIONS & TRAINING

LANGUAGES

● Completed 6 months training in Air Travel Enterprises on ticketing and tour packages.

● Amadeus Vista training on Ticketing.

● Completed Galileo CRS training on basic central reservation system.

● Completed internal training on Client Relationship Management System.

● Quality Management.

Bengali: First Language

English: C1

Advanced (C1)

Hindi: C2

Proficient (C2)

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