Data Entry Retail Store

Alan Ahlers

***** ***** ***** ** #*-*** 425-***-****

Kent, WA 98030 **********@*****.***

Introduction:

I have been at Microsoft for over 30 years and in the computer industry since my beginning in a computer retail store in the service department in the 80’s. I have been in management, but really enjoy being an individual contributor. Am very passionate about the work and always love a challenge. In one of my previous positions, I completely automated all aspects of routine maintenance, monitoring, patching, and troubleshooting using Powershell, as well as instrumental in rolling out the entire suite of applications to new regions, including storage accounts, redis cache, security monitoring, event data collection, etc. In my latest role, I was involved in converting the rollout in ADO to Onebranch I become immersed in my position and drive for results. I have a Passion for learning new technologies and ready to go the extra mile with energy, enthusiasm, and persistence. I have very strong work values, ethics, and standards as well as maintain an advanced knowledge of services and applications within the operating environment to recognize and position improvement opportunities and next generation solutions achievable through engineering. After being in a previous position for several months, my hiring manager remarked…. “You are the best hire I have ever made!” He was happy to have a competent engineer hit the ground running. In my current position they were fighting hard to keep me as I have become a valued and integral member of the dev ops/engineering team. I am an experienced engineer that can give your company rock solid engineering that you can count on! Professional Experience

Launch Consulting, Redmond, WA 2010-2025

Contract Position to Microsoft Corp: Systems Engineer/Azure Engineering MASP/M365 Office Management: Provide Operational/Engineering support for the M365 worldwide operations team. Work within the team on common goals and priorities. Develop ARM templates to modify deployments, add capabilities and/or security, update components, keyvault and certificate maintenance, Identity maintenance, including AAD, Azure Data Explorer, secrets, etc. Some technologies I have worked with and skills acquired include:

● Experience in Azure Service Fabric and microservices

● Experience in automation solutions using Azure Resource Manager, Powershell

● Experience in MS Azure Security & Identity services

● Deploy, configure, monitor, and diagnose Azure applications and services

● Automate operations in Azure management using various automation tools

● CI/CD based application development methodology

● Troubleshoot and identify deployment issues, connectivity, etc. for the applications hosted in Azure

● Experience in Azure automation and DevOps

● Develop powershell scripts and ARM templates to automate the provisioning and deployment process

● Experience with MS VSTS and build deployment automation

● Experience in development and configuration with .JSON, cloud services, and pipelines

● Experience in YAML Deployment configuration

● Experience in many Azure/MS services management

Office 365/Office Online Operations: Provide Operational support for the Office Online/Office 365 worldwide operations team. Monitor Office Operations in Azure and perform revives and reimaging/provisioning, incident troubleshooting, availability troubleshooting, patching & security compliance. Provide 24hr on-call support on a rotational basis. Incident root cause analysis, auditing, & reporting. Operations includes maintenance of over 5k servers, weekly global deployments, daily maintenance tasks, monthly patching, assist with development/project requests as needed. Provide guidance to projects based on environmental requirements, technology reviews, and past incidents.

Groove Operations Team/WAC Operations: Provide support for Groove operations utilizing my knowledge and experience in Windows, SQL Server and IIS Administration. Troubleshoot issues, provide maintenance, and manage change into the various systems. Main Accomplishments: Created a UI in Powershell along with all supporting scripts to perform the majority of administrative tasks for the application. Automated through Powershell daily monitoring functions and administrative tasks. Automated patching of the environment using combination of Powershell/batch processes taking it from a 2 person, 2 day task down to 2.5 hours for 1 person. Microsoft Corp., Redmond, WA 1997-2009

Systems Engineer

Provided in-depth support for custom internal applications which sustain the distribution and sales of Microsoft products. Many applications were multi-tiered and globally distributed, involving many integrated systems and technologies. Throughout this entire position there was heavy emphasis in SQL Server and IIS administration, configuration, maintenance, and troubleshooting. Performed hundreds and hundreds of custom application builds, systems maintenance, analysis, and performance enhancements. My expertise was Integral to the success of many projects in all phases of development. I have been Involved in the support and maintenance of hundreds of custom applications using SQL Server, IIS Server, and .net services over more than 15 years. Accomplishments include: 1.Initiated, performed analysis, and presented to management overwhelming evidence of a projected cost savings of over $1 million dollars over 5 years in overall project budget for a complex, globally distributed application by implementing an admin tool.

2.Saved $1000’s of dollars by designing and implementing a backup strategy in the pre-production environment. Potential savings are much higher.

3.Organized information and documented a complex, multi-server, tenant based content storage and delivery application. It was estimated that during ramp-up for new employees, support personnel, engineers, and management, this saved more than 2 hours per week for each member. 4.Coordinated the task of taking down an environment here in the US and rebuilding in India. This included analysis of the hardware needs, ordering and delivery of new systems, tracking, setup of the new machines, installation of the applications, and finally testing and final release for consumption. 5.Over time was able to convince organization to integrate technology upgrades into the respiratory system of the SDLC (Software Development Life Cycle). This caused all projects to consider the technological changes on the radar when scheduling project phases or application features and we achieved smoother technology upgrades. 6.Reduced downtime for 12+ applications from a lengthy 4 week process down to just 2 weeks while incorporating systems growth by analyzing and reworking existing processes plus documenting and training on new procedures.

Select Group, Redmond, WA 1997-1999

Contract Position to Microsoft Corp: Systems Engineer Accomplishments Include:

1.Increased productivity of the test team and saved an estimated $100,000 each month by optimizing the hardware and indexes as well as implemented restart ability to the main SQL job. 2.Improved test team efficiency by implementing a web based informational site that displayed all relevant and important details for the application for that drop. The outcome was that the test team was ecstatic about being able to find all the details they needed in one single location. Feedback was very good. ST Computers, Inc., Lynnwood, WA 1995-1997

Service Manager

Service manager and computer hardware technician in a fast-paced retail sales environment. Supervised and trained personnel in computer troubleshooting, repair, and custom build situations. Computer sales, customer support, internet service support and administration, on-site LAN design, building, implementation, administration, training and support. Web page design, web server customer support, security issues, account troubleshooting and resolution, intranet design, implementation, and support.

Compucare, Inc., Seattle, WA 1992-1995

Service Manager

Service manager and lead technician in a retail and wholesale computer sales environment. Duties performed included: Control of workflow pertaining to service and custom build computer configurations. Performed diagnosis and repair of various brands of computers, evaluation of new products from various vendors/manufacturers for compatibility and installation, troubleshooting of various networks, inventory tracking and RMA testing. Seattle City Light, Seattle, WA 1990-1992

Technician

Resolved end user problems and fulfilled requests on all aspects of a large automated computerized corporate environment as well as coordinated efforts with other information system departments in larger projects. Complete diagnosis and repair of HP laser printers. Experienced problem solving under a variety of computing environments, platforms, and protocols.

Eagle Computers, Kent, WA – Computer Technician, AT Computer Services, Kent, WA – Computer Technician, Lucky Star International, Tukwila, Bellevue, WA – Computer Technician

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