Customer Service Marketing Director

Alexis Guillory

***** **** *** ** *******

Way, WA 206-***-****

************@*****.***

EXPERIENCE

Puget Sound Auto Group,— Corporate Marketing Director Septenber 2023 - PRESENT

- Spearhead the development and execution of comprehensive marketing strategies that increased overall brand visibility

- Lead a team of marketing professionals, fostering collaboration and innovation to execute high-impact campaigns across digital and traditional channels.

- Analyze market trends and consumer insights to identify growth opportunities, increasing customer acquisition and retention rates.

- Collaborate with product development and sales teams to ensure alignment of marketing initiatives with overall business objectives.

- Manage a marketing budget of 50,000, optimizing spending efficiency and maximizing ROI through strategic planning and execution. Puget Sound Auto Group, — CX Coordinator-Corporate Trainer MONTH April 2022 - September 2023

1.Training Development & Delivery: Design and deliver training programs on automotive products, services, and industry standards. 2.Technical Knowledge Transfer: Teach employees about vehicle maintenance, repair, diagnostics, and new automotive technologies. 3.Safety & Compliance: Ensure training on safety regulations and compliance with industry standards.

4.Employee Skill Evaluation: Assess trainee performance and provide feedback for improvement.

5.Troubleshooting & Problem-Solving: Offer support and guidance on solving automotive issues.

6.Product & Service Knowledge: Teach about the company’s products and services.

7.Team Collaboration: Work with leadership to ensure training aligns with company goals and fosters a positive learning environment. 8.Continuous Improvement: Regularly update training programs based on feedback and industry trends.

9.Customer Service Training: Teach customer-facing employees effective communication and service skills.

10.Equipment Management: Ensure training tools and equipment are SKILLS

Strategic Planning

Brand Management

Market Research

Digital Marketing

Data-Driven Decision Making

Leadership

Creative Thinking

Budget Management

Communication

Project Management

Content Creation and

Management

REFERENCES

Available upon request.

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maintained and functional.

Rairdon Automotive Group, — Corporate Trainer

April 2022- December 2012

● Training Development & Delivery: Create and conduct training programs on automotive products, services, and industry standards.

● Technical Knowledge Transfer: Educate employees on vehicle maintenance, repair, diagnostics, and new automotive technologies.

● Safety & Compliance: Ensure all training sessions adhere to safety regulations and industry standards.

● Employee Skill Evaluation: Assess trainee performance and provide constructive feedback for improvement.

● Troubleshooting & Problem-Solving: Offer guidance on resolving automotive issues effectively.

● Product & Service Knowledge: Teach about the company's products and services to enhance employee expertise.

● Team Collaboration: Work with leadership to align training with company goals and foster a positive learning environment.

● Continuous Improvement: Regularly update training programs based on feedback and industry trends.

● Customer Service Training: Develop effective communication and service skills for customer-facing employees.

● Equipment Management: Ensure training tools and equipment are maintained and functional.

These responsibilities focus on developing employees' technical expertise, customer service skills, and safety awareness, all of which are critical in the automotive industry.

EDUCATION

South Seattle Community College,— Associate Degree 2016- 2012

National Institute of Technology — Certification

2003 - 2001

Clover Park High School, - Diploma

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