Technical Support It

Junior Laguerre

*************@*****.***

786-***-****

Professional Summary

Detail-oriented and highly adaptable IT Support and Field Service Technician with over 4 years of handson experience in hardware repair, systems deployment, and technical support across diverse

environments including healthcare, finance, retail, and public sector. Proficient in diagnosing and

resolving hardware/software issues, deploying and maintaining POS systems, configuring LAN/WAN networks, and performing installations of servers, IP cameras, and smart home technologies.

Demonstrated expertise with Windows Server (2012/2016), Windows 10, Active Directory, and IP addressing. Certified Dell Technician with additional training in networking and field support. Committed to delivering reliable, customer-focused solutions in fast-paced and mission-critical settings.

Technical Skills

•Help Desk support

•POS Installation & Upgrades

•Windows Server 2012 & 2016

•Windows 10 Installation

•Troubleshoot POS Systems

Work Experience

Unisys Corporation (Part Time) February 2023 – Present Field Tech engineer

Beak- I -fix Dell and Hp computer, replaced hard drive, motherboard, lLC screen, power supply etc.

SmartSource Inc May 2021 – Present Computer Technician

•Helpdesk support, teller refresh, branch remediation for Chase Bank, preventive maintenance, installation

•And break-fix solution of POS system. Update of software on pos, drive through speed of service system.

•Diagnose software and hardware issue of POS system. Workstation deployment for CVS Pharmacy.

•Assign IP addresses to computers and add computers to domain.

•Troubleshooting system printers, installed network support application software, and experience with active directory. Support specialist for Miami Dade election department.

•LAN/WAN- communication network & IP’s

•Installation of Velo cloud, Windows server 2012, Windows server 2016

•Installation of pin pads at Ross store, installation of modems on FPL trucks,

•Installation of desktop monitors at Chase Bank, swapping of hard drive at stores

•Windows 10 installation

•Troubleshooting desktops computers. Installation of Smart technology equipment, in-homecamera, motion detector, contacts.

•Installation of IP cameras, fire alarm installation in houses and businesses. Dell server installation at Equinix downtown Miami

Junior Laguerre

Tech Data May 2022 – August 2022 IT Technician

•Troubleshoot and install point of sale systems for Pollo Tropical, Ross, Wendy’s restaurant, Victorias Secret, Marshalls, and other retail outlets.

•Supported both Windows and MAC OS

•Traced cables from Cisco switches to registers when devices are offline

•Terminated cat5e cable at POS systems in the store

•Install new POS devices including scanners and printer receipts at stores

Teleperformance March 2020 – May 2022 Agent Support

•Provided technical support for agents of WellCare.

•Assisted with password resets and unlocking of accounts Assisted agents with gaining access to Centene Portal

Education

•Central Piedmont Community College - Associate Degree in Cardiovascular Technology

•Hemmersbach Training Academy Certificate

•Dell Certified Technician

•CCNA Cisco Certify Network Associate (in progress)

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