Customer Service Delivery Driver

Azmach Wondie

*********@*****.***,

+1-206-***-****

SeaTac WA

Work Experience:

1.Imperfect Produce – October 2015-August 2023

Delivery Driver and Dispatcher

- Perform timely and efficient delivery of products to customers.

- Manage dispatch duties, ensuring smooth coordination between drivers and customers.

- Maintain accurate records of deliveries, ensuring proper documentation and inventory management.

- Utilize problem-solving skills to resolve customer queries and issues, ensuring high customer satisfaction.

- Collaborate with team members to streamline delivery processes and improve operational efficiency.

2. Full Life Care - January 2010 to September 2015

Field Supervisor and Customer Service Care

- Supervised a team of employees, providing guidance and support to ensure excellent service delivery.

- Handled customer inquiries, complaints, and escalations, promptly resolving issues to maintain customer satisfaction.

- Developed and implemented training programs to enhance the skills and performance of customer service staff.

- Conducted performance evaluations and provided feedback for continual improvement.

- Collaborated with cross-functional teams to improve overall service quality and operational effectiveness.

Education:

Associate Degree

Skills:

- Strong leadership and supervisory skills

- Excellent customer service and problem-solving abilities

- Proficient in IT programming

- Detail-oriented with exceptional organizational skills

- Effective verbal and written communication skills

- Highly reliable and self-motivated

Contact this candidate