Project Management It Support

Luis Diaz

305-***-**** ***********@*****.*** Miami, FL

Professional Experience

Kaseya Miami, FL April 2025 – Present

Helpdesk Support Engineer

Provided onsite, executive, remote PC support and Meeting Room IT and AV support. Assisted with Onboarding, Offboarding and creating and managing users, user account creation and management through Active Directory and Azure management. Provided extensive support to Microsoft office products as well as Dell, Lenovo, Microsoft Surface deployment, reimaging, and support. Assisted with leading weekly onboarding trainings for new employees.

Pure Bass LLC / The Hallway Tap & Brew Hollywood, FL January 2023 – January 2025

Owner/Manager

All ownership duties including but not limited to business planning, project management, build-out and installation of equipment, all taproom operations, event planning, network setup and installation, camera system setup and installation, marketing and promotions, art design, retail operations and bartending, employee management, forecasting and procurement, financial and licensing.

King Fox Brewery Hialeah, FL May 2019 – August 2024

Owner/Brewer

All ownership duties, including but not limited to all brewing operations, sales, procurement, business planning, project management, build-out and installation of equipment, retail operations, brewery sanitation processes, marketing and promotions, art and label design, network setup and installation, financial and licensing. Worked with specialized brewing equipment, warehouse forklift equipment, packaging equipment, and point of sale.

ShiftPixy Miami, FL September 2020 – December 2020

Site Admin

Ensured functionality through internal systems support, systems testing, HQ and Executive support, and printer configuration and support. Validation and normalization of client data. Performed function as a support liaison between client facing operations team and development and systems engineers. Performed hardware and software deployment, configuration and testing. JAMF configuration and deployment to remote mobile devices.

Cyxtera Technologies Miami, FL July 2017 – December 2019

IT Field Services Engineer

Ensured functionality through onsite PC / Mac support, executive/C Suite support, remote PC support, Cisco Spark support, and printer configuration and support. Assisted infrastructure team with server and network installation, setup, and maintenance. Inventoried and deployed computer systems and IP telephones. Procured, tested, and implemented hardware and software into the business environment. Configured, tested, and deployed JAMF policies for Mac systems.

PepsiCo International Miami, FL May 2017 – July 2017

Field Services Engineer

Provided onsite, executive, and remote PC support and Cisco TelePresence support. Assisted with server backups and managed Active Directory users. Provided extensive support to Microsoft office products as well as printer setup and troubleshooting.

Condista International Miami, FL June 2013 – September 2016

Content Manager

Selected, managed, processed, and prepared video content for delivery to cable systems. Developed content for delivery. Processed subtitles and made adjustments for Spanish language content. Maintained IT systems including PC and Mac computer systems as well as server systems. Performed graphic design work including using Adobe Illustrator and Photoshop. Utilized Adobe Premiere Pro and Media Encoder for video processing. Inventoried and catalogued digital and physical media.

Kendall Regional Medical Center Miami, FL September 2006 – June 2013

Technical Analyst II

Managed Cisco IP telephony hardware, Cisco Unified Communications Console, and Cisco Unity Connections. Assisted infrastructure team with server installation, maintenance, setup and backups. Maintained desktops, notebooks, and networks and repaired medication carts. Provided desktop support, notebook support, and help desk support. Deployed new PCs and notebooks. Backup up server data. Repaired FASTPass security software and hardware.

IT Support Strengths

Onsite, Executive & Remote PC/Mac Support

Active Directory & Azure User Management

JAMF Configuration & Mac System Deployment

Meeting Room AV & Cisco TelePresence Support

Microsoft Office Suite Support (Outlook, Teams, OneDrive, Excel, etc.)

Printer Configuration & Troubleshooting

Hardware/Software Deployment, Imaging & Procurement (Dell, Lenovo, Surface)

Cisco IP Telephony & Unified Communications Console

Server Installation, Maintenance & Data Backups

Inventory Management

Network Setup & Configuration

Help Desk Operations & End-User Training

VMware & Hyper V

Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, Media Encoder)

Additional Work Experience:

Lab & Computer Technician / QA Tester (Arco Data Protection Solutions) Sept 2005 – Sept 2006

A+ Certified Service Technician (CompUSA) Sept 2004 – Sept 2005

Education and Training

CompTIA A+ Certified Service Technician

CompTIA Network+ Certified Network Support

Microsoft Certified Professional Certification

A+ / Network+ / MCSE Course / CCNA Course / Security+ Course, Fast Train Technical School, Miami, FL

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