Business Analyst Power Bi

Naga Harshath

Business Analyst

+1-469-***-**** ************@*****.*** LinkedIn

Salesforce Certified Business Analyst Salesforce Certified Administrator SUMMARY

Business Analyst with 5+ years of progressive experience bridging business and IT across retail, consulting, and digital transformation, Insurance, Investments programs. Skilled in gathering and analyzing requirements, collaborating with developers on APIs, data models, and automation pipelines, and delivering insights through Power BI/Tableau. Proven expertise in Salesforce CRM, cloud migrations (AWS/Azure), and AI-driven initiatives, including Generative AI copilots, predictive analytics, and conversational AI. Recognized for leading Agile delivery, mentoring junior analysts, and driving change management, consistently aligning technology solutions with business value and enterprise strategy. CERTIFICATIONS

Microsoft Power BI Data Analyst,

ServiceNow Certified,

Salesforce Certified Business Analyst

Salesforce Certified Admin

SKILLS

Business Analysis & Methodologies: Requirement Gathering, BRD, FRD, User Stories, Use Cases, Acceptance Criteria, UAT, Gap Analysis, SWOT, Process Mapping (As-Is/To-Be), Agile (Scrum, SAFe, Kanban), SDLC (Waterfall, Hybrid), BDD

(Gherkin), Design Thinking, Lean Six Sigma, BPMN.

Collaboration & Documentation: Jira, Confluence, Azure DevOps, MS Office, SharePoint, Miro, Figma Modeling: MS Visio, Lucidchart, UML, Wireframing (Figma, Balsamiq), Customer Journey Mapping Data & Analytics: SQL (Joins, Aggregations, CTEs, Window Functions), SAP HANA, Excel (Pivots, Power Query, Power Pivot), Python (Pandas, NumPy, ARIMA, scikit-learn) Business Intelligence & Reporting: Tableau (LOD, Parameters, Storyboards), Power BI (DAX, Row-Level Security, What-If Analysis, Power Query)

Testing & Quality Assurance: Postman (API Validation), Zephyr, TestRail, HP ALM (Test Management), SQL Validation Queries

CRM & ERP Platforms: Salesforce CRM (Sales, Service, Commerce Cloud), SAP S/4HANA (ERP), POS Integrations Cloud & DevOps Awareness: AWS, Azure, REST APIs (JSON, Authentication, Error Handling), GitHub (Traceability), Airflow (ETL/Orchestration)

Automation & AI: UiPath (RPA), RAG, Power Automate (awareness), Generative AI, LLM, ChatGPT, GitHub Copilot, Custom GPTs, Conversational AI (Dialogflow, Amazon Lex)

Product Analytics & Customer Experience: Amplitude, Google Analytics 4 (GA4), Product KPIs, Feature Adoption Metrics Real-Time Analytics & Data Engineering: Snowflake, Kafka, Data Pipelines (ETL, Streaming) Governance & Standards: Data Governance, Data Dictionary, MDM, ITIL, PMBOK, COBIT, ISO Standards Soft Skills: Stakeholder Management, Communication & Facilitation, Negotiation & Conflict Resolution, Analytical Thinking, Problem-Solving, Adaptability, Leadership & Mentoring, Change Management, Executive Presentation, Data Storytelling WORK EXPERIENCE

BCBS Texas, United States

Business Analyst Jan 2025 – Current

• Managed Agile delivery for $500K in Jira, leading sprint planning, backlog refinement, and requirements traceability across multi-client projects.

• Captured and documented requirements in Confluence, producing BRDs, FRDs, and traceability matrices for distributed stakeholders(VP, Senior Business Analyst, Manager, Product Owner) .

• Facilitated Design Thinking workshops with Miro/Figma, mapping customer journeys and prioritizing MVP features for digital platforms.

• Built 20+ executive dashboards in Power BI/Tableau, applying AI copilots to automate KPIs and reduced reporting effort by 40%.

• Validated REST APIs with Postman and tracked UAT in Zephyr, ensuring defect-free enterprise application releases.

• Defined 2 cloud migration requirements on AWS/Azure, documenting scalability, compliance, and cost optimization for cloud- native solutions.

• Introduced AI copilots (ChatGPT, GitHub Copilot) to auto-generate acceptance criteria, SQL queries, and test scripts, accelerating delivery by 30%.

• Analyzed product adoption in Amplitude and GA4, delivering insights that improved engagement and feature success rates.

• Developed 3 prototypes in Microsoft Power Apps, enabling business validation of workflows before full-scale development.

• Automated repetitive workflows with UiPath, documenting and validating bots that cut manual tasks by 50%.

• Collaborated with data engineers, data Architects to define KPIs for Snowflake/Kafka pipelines, enabling real-time analytics and personalization.

• Designed conversational AI assistants in Dialogflow/Custom GPTs with cross functional teams defining intents, flows, and KPIs for customer support.

• Gathered Salesforce CRM requirements (Sales, Service, Commerce Cloud), configured dashboards, and validated ERP/API integrations.

• Led Generative AI implementation project and collaborated partnering developers and data scientists to integrate LLMs via APIs into enterprise systems for knowledge search, customer support, and workflow automation.

• Defined AI business use cases (summarization, predictive insights, test automation), created acceptance criteria, and validated outputs against KPIs.

• Mentored 2 junior analysts on Salesforce, AI copilots, and automation frameworks, standardizing BA practices across consulting engagements.

TCS India

Business Analyst Dec 2021 – Jun 2023

● Led Agile delivery with multiple clients using Jira, managing epics, user stories, acceptance criteria, and sprint backlogs for IT development projects.

● Documented multiple BRDs, FRDs, and workflows in Confluence, aligning business needs with technical designs for dev teams.

● Collaborated with developers, Sales, Product Owner and architects on Salesforce–SAP integrations, writing API specifications

(JSON payloads, error handling, authentication).

● Defined and validated AI forecasting models in Python (scikit-learn, ARIMA), orchestrated with Airflow DAGs; improved accuracy by 25%.

● Reviewed technical designs and data mappings, ensuring development outputs aligned with requirements and supported automation pipelines.

● Built Power BI/Tableau dashboards with advanced DAX and LODs, automating pipelines to deliver real-time insights.

● Directed UAT in Zephyr, creating BDD test cases in Gherkin and executing SQL regression queries; cut post-release defects by 40%.

● Established governance frameworks (data dictionaries, glossaries, MDM rules), improving IT data integrity and reporting accuracy by 30%.

● Facilitated sprint demos and backlog refinements, bridging developers, testers, and product owners to ensure timely releases.

● Led adoption and change management, creating playbooks and training 200+ end users on IT systems.

● Mentored junior analysts on Agile delivery, SQL testing, and requirements traceability, scaling BA capability across accounts. Nike India

Business Analyst June 2018 - Nov 2021

● Gathered requirements through Agile workshops and interviews, creating epics, user stories, and traceability in Jira/Confluence.

● Documented BRDs and FRDs to align retail business needs with IT system enhancements.

● Mapped As-Is vs To-Be processes in Visio, performing gap analysis on order-to-cash and fulfillment workflows; reduced cycle time by 15%.

● Partnered with developers on SQL data models in SAP HANA, validating queries and APIs supporting retail operations.

● Collaborated with IT teams on Salesforce CRM integrations with ERP and POS systems for omni-channel workflows.

● Built Tableau dashboards with LODs and parameter filters, combining CRM, ERP, and POS data for visibility.

● Developed Power BI reports with DAX and Power Query, automating finance reporting and reducing cycles from 7 days to 2 days.

● Supported demand forecasting with Python (Pandas, ARIMA), working with data scientists and devs; improved accuracy by 20%.

● Directed UAT in HP ALM/Jira Zephyr, writing test scripts and executing SQL regression queries for defect-free rollouts.

● Prepared 10 executive insights in Tableau/Excel Power Pivot, enabling leadership to evaluate ROI, profitability, and campaign effectiveness.

EDUCATION

Master’s in Business Analytics University of Texas at Dallas Dallas, TX Key Achievement: “Academic Achievement Award”

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