Program Manager Project Management

USHA SREE

TECHNICAL PROGRAM MANAGER

720-***-**** San Ramon, CA ****************@*****.*** Linkedin

Summary

Experienced Scrum Master with 10 years in agile methodologies, project management, and business analysis. Skilled in fostering agile mindsets, facilitating Scrum ceremonies, and removing obstacles for team success. Committed to continuous improvement and optimizing Agile/Scrum practices for efficient project delivery. Proven track record of setting up and troubleshooting Scrum ceremonies, ensuring team progression. Ready to work with a positive attitude and contribute to the continuous growth of the organization.

Skills

Agile Methodologies

Scrum Framework

Project Management

Sprint Planning

Sprint Retrospectives

Product Backlog Management

Stakeholder Engagement

Team Building

Leadership

Risk Management

Budgeting and Forecasting

Performance Monitoring

Requirement Gathering

Business Analysis

Change Management

Conflict Resolution

DevOps Practices

Automation Testing

Cloud Migration

Process Workflow Modeling

IT Infrastructure Management

Continuous Process Improvement

Strategic Planning

Budget Forecasting

Gap Analysis

Meeting Facilitation

Communication Skills

Collaboration

Problem Solving

Experience

Technical Program Manager Visa Inc – Foster City, CA. 07/2019 - 08/2024

Facilitated over 14 collaborative workshops with 5+ cross-functional teams, achieving a 50% reduction in project disruptions and enhancing team collaboration.

Improved team velocity by 30% through efficient sprint planning, backlog grooming, and integration of capacity planning, ensuring timely project delivery.

Boosted productivity by 37% by conducting onsite training for business users and coaching Scrum teams on Agile principles, leveraging Azure for project tracking.

Improved activation rate by 8% for enrolled cards by streamlining user activation and enrollment process. Enabled 40% increase in client API usage through JDK migration from Ver 1.8 to Ver 17 along with hibernate and spring upgrade.

Worked with legal teams or privacy consultants to interpret how these laws impact your API's data collection, processing, and storage practices.

Documented all privacy compliance policies and procedures for the Data API team.

Conducted regular training for the team on data privacy, security, and compliance best practices.

Implemented data privacy and protection procedures to adhere to GDPR and CCPA Compliance standards. Developed data governance models, wrote plans, gap analysis, policies, and procedures to ensure program compliance. Designed a governance model for IT projects that increased compliance with industry standards by 30%.

Leveraged SQL in collaboration with data teams to support data analysis, project tracking, and report generation for various business initiatives.

Led strategic initiatives to increase Visa brand visibility and user engagement on the Loyalty product for LAC region by growing target users from 3M to 22M users.

Rolled out Single Sign On (SSO) portal to display personalized offers to Visa.com users in 12 countries reaching 4M users. This capability enabled Visa Marketing team to be effective in email and social media ad targeting.

Developed release plans to roll out Authenticated portal globally, by working with Global and regional marketing managers, created a comprehensive business process document with guided checklist for monthly releases along with GRM – AskNow tickets.

Created Dashboards and reports with KPI’s (velocity, burn down, dependencies accepted etc.) indicating the health of the scrum teams. Accountable for Bi- weekly ART sync meeting for 16 scrum teams, created dashboards for orphan stories and Jira epics to make sure the data quality is excellent throughout the sprint execution.

Resource planning by ensuring RACI with all stakeholders and vendors from various groups for programs and steering committees and making sure they are informed of the risks, timeline impacts etc. immediately to avoid business impacts. Managed communication and collaboration across business stakeholders for contract renewals, supplier governance, and cost optimization strategies.

Developed and drove internal QBR and QEP sessions with cross-functional stakeholders and leadership teams.

Supervised 12 project teams through the complete software development life cycle, from requirements gathering to implementation, delivering projects on time and within budget.

Program Manager ASCENT – Palo Alto, CA. 08/2018 - 06/2019

Partnered with global teams to migrate an on-premise software app to Google Cloud, coordinating the global rollout of a Salesforce-based contact center solution, and successfully integrating Agile principles.

Led team meetings and executed initiatives that improved Agile practices, resulting in a 30% increase in team efficiency and delivery speed.

Utilized SDLC processes including Waterfall and Agile-Scrum, ensuring high-quality, continuous delivery and balancing workloads based on data-driven decisions.

Collaborated with Product Owners, Program Managers, and System Architects to update roadmaps and identify top epics, enhancing feature clarity and readiness for PI planning.

Mentored Scrum Masters, Business Analysts, and Executives in Agile methodologies, leading to a 40% improvement in team adherence to Scrum practices and successful change management across projects.

Project Manager BEHR PROCESS CORPORATION - Santa Ana, CA 11/2015 - 07/2018

Supervised internal document repository and maintained the latest information. Managed a SharePoint site that housed critical project documents and ensured they were up-to-date and accessible to all team members.

Provided support to senior-level executives on project management activities. Assisted the CIO in coordinating a company-wide IT upgrade, ensuring all tasks were completed on schedule.

Conducted thorough market research, gathered key information, and negotiated contracts. Negotiated a new contract with a major supplier, achieving a 15% cost savings.

Engaged with marketing and PR teams to promote events and enhance service offerings. Coordinated a major product launch event that attracted over 1500 attendees and received positive media coverage.

Utilized SQL to extract, analyze, and manipulate data for performance reports, enabling more informed decision-making across departments.

ADDITIONAL EXPERIENCE

Led project management and delivery of IT infrastructure initiatives, ensuring timely completion and stakeholder satisfaction.

Developed and managed project budgets and forecasts, ensuring accurate financial tracking and efficient resource allocation.

Facilitated Scrum ceremonies and events, including sprint planning, retrospectives, and backlog refinements, enhancing team performance and product quality.

Coordinated cloud migration and integration projects, managing end-to-end processes and ensuring seamless transitions with improved system reliability.

Implemented continuous process improvement initiatives in Agile software development, enhancing team productivity and reducing defect rates.

TECHNICAL EXPERIENCE

Office Tools: Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Access) and Google Workspace.

Virtual Collaboration Platforms: Skype for Business, WebEx and Google Hangouts.

Project Methodologies: Waterfall and Agile.

Cloud Technologies: Google Cloud Platforms (GCP), Azure.

Agile Management Tools: Jira, Rally and Visual Studio.

Frameworks/Libraries: Spring, Hibernate.

Agile Frameworks: Scrum, Kanban, XP, SAFe and Scrumban.

CERTIFICATIONS

Certified Scrum Master (CSM), Scrum Alliance

Project Leadership, Udemy

Lean Six Sigma Post Graduate Program

EDUCATION

Jawaharlal Nehru Technological University, India

Bachelor of Engineering (B.E.) in Electronics & Communication Apr 2011

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