Technical Support It Infrastructure

TANMAYA MALLICK

IT Infrastructure & MDM Specialist

******************@*****.*** +91-720******* Bangalore, India Professional Summary

IT Infrastructure & MDM Specialist with 4.3 years of experience in Microsoft Intune Administration and strong expertise in endpoint management, and technical support. Proficient in Intune, O365, Active Directory, Citrix, and Endpoint Security Solutions. Skilled in system migrations, security compliance, automation, and troubleshooting across Windows, macOS, and Linux environments. Adept at delivering efficient IT solutions, optimizing costs, and ensuring enterprise-wide compliance with security policies. Professional Experience

IT Support Engineer & Intune Administrator, CMS IT Services

•Administer Intune for Windows, iOS, and Android devices.

•Manage device enrolment, app deployment, updates, and patch management. 07/2022 – Present

Bangalore

•Implement compliance and security policies to protect devices and users.

•Troubleshoot device sync issues, OneDrive, Outlook, and Teams configurations.

•Provide support to critical users ensuring compliance with company standards. Service Desk Analyst, Infinite Computer Solutions

•Supported international clients (UK) with IT service desk operations (voice support).

•Installed, configured, and troubleshot Windows 10/Server 2008 systems. 04/2020 – 03/2021

•Managed endpoint devices, printers, backups, and antivirus updates.

•Provided LAN/WAN troubleshooting and user support. Education

B.Tech in Electrical & Electronics Engineering, PIET, Rourkela Advanced Certificate in Computer Technology & Networking HSC, UGM Mahavidyalaya, Rourkela

SSC, Ispat Vidyalay, Rourkela

Core Skills

Microsoft Intune Administration (MDM, MAM,

Compliance & Security Policies)

Operating Systems: Windows OS, macOS, Linux OS

Networking & Support: TCP/IP, DNS, DHCP, VPN,

Citrix, LAN/WAN support

Endpoint Management (Windows 10/11, Mobile

Devices, Laptops)

IT Operations & Tools: ServiceNow, Endpoint

Patch Management

Automation & Scripting: Deployment, OS patching

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