Team Leader Assistant Manager
Resume:
Resume
Nilesh S Makwana
E-Mail ID –***********@*****.***
Mobile–91-999*******
Career Objective:
Azure Cloud Admin, Microsoft 365, Server/System Administrator, Team Leader, Asset & Vendor Management. Overall 14+ years’ Experience in the Reputed MNC Companies and Small Companies as an Assistant Manager cum Team Leader. Direct reporting to Company HOD & CEO. I could be an IT Manager, Service Delivery Manager, and many more roles. Academic & Professional Qualification:
Bachelor’s degree from Dr.C.V.Raman University
MCSA (Microsoft Certified Systems Administrator) from Jetking Vadodara
Diploma in Computer Hardware and Networking from Jetking Vadodara Industry Work Experience
Naman Integrated Management Services Pvt. Ltd.
As an Assistant Manager, IT Infrastructure Manager. January 2025 to Present.
Oversee all IT infrastructure, Lead internal/external
Ensure IT compliance with audit and security standards
Drive data security, risk management, and disaster recovery planning.
Manage IT Teams, Vendors, and daily IT operations, and also develop IT policies, manage budgets, and collaborate with other departments.
Daily Data-center Health check, Monitoring, Maintenance, and troubleshooting.
Microsoft Azure Hybrid AD, VM Creation, Modification, and Troubleshooting.
Microsoft 365 Exchange Email, Outlook, Teams, SharePoint, OneDrive more.
Hitachi System India P Ltd. Account name - Larsen and Toubro India Ltd. As a Team Leader cum Sr. IT Executive, Level 3. Now 2022 to Dec 2024
Escalated incident and request management. SLA Manager.
Daily Data-center Health check, Monitoring, Maintenance, and troubleshooting.
Microsoft Azure Hybrid AD, VM Creation, Data Backup & restore.
Microsoft 365 Exchange Email, Outlook, Teams, SharePoint, OneDrive more.
Daily, Weekly & Monthly Incidents and Service Requests Reports shared with Manager or HOD.
Weekly Roster preparation and sharing with team members, and coordination with the team for availability on the same.
Ability to learn new functions & execute them with full enthusiasm.
Excellent interpersonal communication skills along with a professional attitude and confidence to meet the demands of the industry.
All Windows OS, Linux OS, Ubuntu OS, Mac OS, Raspberry OS work experience.
Remote support all over India and out of India. Online Tracking tool on SIM & Service Now
I have been working in 2 MNC companies with users interacting like VIP users, VVIP users, MD Level users, and foreign users
Ethics InfoTech LLP.
As a System/Server administrator, Feb 2021 to Oct 2022.
Windows Server Support - Active Directory, DNS, DHCP, GPO, ERP & SAP, Backup Restore, VMware & Hyper-V could support (Azure could), and RDP support or much more support.
Azure Cloud Support/ Microsoft 365 - Hybrid AD, VM Creation, Data Backup & restore. Email, Outlook, Teams, SharePoint, OneDrive more.
Network Support - Configuration, Management & Troubleshooting of Switch, Router, Firewall and Wi-Fi, LAN, MAN, WAN networks & much more support.
Software Support - All types of software/Application installation, Troubleshooting, and Activation.
Working on online ticketing SLA tools (MBC Remedy, Service Now, and SIM)
Asset Inventory & Management, Vendor Management, Attendance record.
All Windows OS, Linux OS, Ubuntu OS, Mac OS, Raspberry OS work experience.
Remote support all over India and out of India.
Randstad India P Ltd. Account name - Nielsen India P Ltd As a Team Lead cum Senior Desktop support L2 @ March 2016 to January 2021
Windows Server Support - Active Directory, DNS, DHCP, GPO, ERP & SAP, Backup & Restore, VMware & Hyper-V, and could support (Azure could) and RDP support or much more.
Azure Cloud Support/ Microsoft 365 - Hybrid AD, VM Creation, Data Backup & restore. Email, Outlook, Teams, SharePoint, OneDrive more.
Network Support - Configuration, Management & Troubleshooting of Switch, Router, Firewall and Wi-Fi, LAN, MAN, WAN networks & much more support.
All types of Hardware support in Desktop/Laptop & CCTV Troubleshooting and Maintenance.
A Daily, Weekly & Monthly Incidents and Service Requests Reports shared with the Manager or HOD.
Weekly Roster preparation and sharing with team members, and coordination with the team for availability on the same.
Ability to learn new functions & execute them with full enthusiasm.
Excellent interpersonal communication skills along with a professional attitude and confidence to meet the demands of the industry.
Asset Inventory & Management, Vendor Management, Attendance record.
All Windows OS, Linux OS, Ubuntu OS, Mac OS, Raspberry OS work experience.
Remote support all over India and out of India.
I have worked in 3 MNC companies with users interacting like VIP users, VVIP users, MD Level users, and foreign users
PC Solution P Ltd. Account name - Bombardier Inda P Ltd & Lupin Ltd (Pharma company). As a Technical Support Engineer, June 2011 to February 2016
Microsoft 365 Email issue, Outlook, Teams, SharePoint, OneDrive more.
Network Support - Configuration, Management & Troubleshooting of Switch, Router, Firewall and Wi-Fi, LAN, MAN, WAN networks & much more support.
All types of Hardware support in Desktop/Laptop & CCTV Troubleshooting and Maintenance.
Ability to learn new functions & execute them with full enthusiasm.
Excellent interpersonal communication skills along with a professional attitude and confidence to meet the demands of the industry.
Asset Inventory & Management, Vendor Management, Attendance record.
All Windows OS, Linux OS, Ubuntu OS, Mac OS, Raspberry OS work experience.
Remote support all over India and out of India.
I have been working in 2 MNC companies with users interacting like VIP users, VVIP users, MD Level users, and foreign users
Personal details:
Full Name: Nilesh Sureshbhai Makwana
Nationality: Indian
Gender: Male
Marital status: Married
Language Know: Gujarati, Hindi & English
Biggest Strength: Confidence, Challenging Job & Positive Attitude.
Passport No. S7574636
Permanent Address: B/49 Parn Kuter Society, Opp Nilamber Township, Nr. Narayana School road, Gurukul crossroad, Waghodia road, Vadodara 39
Contact this candidate