Support Engineer Production

Uma Bharathi Jeyaraj Email: ************@*****.***

Production Support Engineer Phone: +1-704-***-**** LinkedIn: uma-bharathi-2b321054

CAREER SUMMARY

Dedicated and detail-oriented Software Production Support Engineer with around 2 years of hands-on experience supporting high-impact financial applications for Mastercard through Wipro Technologies.

served as a Lecturer in Civil and Structural Engineering for 7 months, where I was recognized for delivering engaging, concept-driven instruction and mentoring students to achieve top academic performance.

Proven expertise in incident management (P1–P3), root cause analysis, and performance optimization in Unix/Oracle environments.

Adept at automating manual tasks using shell scripting and SQL, improving operational efficiency and reducing error rates.

Skilled in ETL job monitoring, troubleshooting, and deployment coordination, with a strong focus on maintaining system stability and meeting SLAs.

Recognized for collaborative problem-solving in war room scenarios and delivering actionable insights through ad-hoc reporting and client-facing communication.

Complemented by a strong academic foundation in Civil and Structural Engineering, with top- ranked results and teaching experience that reflect leadership, analytical thinking, and a commitment to excellence.

The teaching role honed my ability to communicate complex ideas clearly, lead with confidence, and foster analytical thinking.

TECHNICAL SKILLS

Database: MySQL, SQL Server, Oracle PLSQL.

Programming Languages: C, Unix Scripting, SQL, JavaScript, (Learning python programming certification)

Incident Management Tools: ServiceNow, JIRA

Development tools: Oracle SQL Developer, PUTTY

Reporting Tools: Tableau, Power BI

Web Technologies: HTML, CSS

Office tools: MS Project, MS Presentation, MS Excel

Domain: Finance Solutions.

Certifications:

• Certified for SQL Server Course completion from GUVI, May 2023 - link

• Certified for MySQL Course completion from GUVI, July 2022 - link

• Certified for JavaScript Course completion from GUVI, June 2022 - link

• Certified for HTML & CSS Course completion from GUVI, July 2022 - link

• Certified for Power BI Course completion from GUVI, July 2023 - link

• Undergoing PCEP - Certified Entry-Level Python Programmer (Exam PCEP-30-02) PROFESSIONAL EXPERIENCE

Role: Support Engineer, Wipro Technologies. Jan 2014 to Nov 2015 Client: Mastercard

Application: Finance Solutions

KEY RESPONSIBILITY AREA

Managed and resolved priority incidents (P1–P3) within SLA timelines, ensuring business continuity and minimal downtime.

Investigated system bugs and implemented effective workarounds for immediate issue resolution.

Acted as a point of contact for client communications, providing regular updates and ensuring timely closure of pending issues.

Delivered comprehensive Root Cause Analysis (RCA) reports for high-severity incidents to support long-term fixes and process improvements.

Automated routine manual tasks—including hourly health checks and batch job monitoring—using UNIX shell scripting and SQL, reducing delays and human error.

Monitored ETL batch jobs and performed root cause analysis on failures, identifying data or code-related issues and escalating to appropriate teams.

Diagnosed and resolved ETL job failures on Unix/Oracle platforms, including permanent fixes through code updates and script enhancements.

Developed purge scripts and optimized SQL queries to clean legacy data, maintain database space, and improve ETL performance.

Conducted business walkthroughs and pre-deployment reviews to ensure production stability and prevent regressions.

Executed application deployments and fixes on production servers in compliance with approved change management protocols.

Collaborated with cross-functional teams in war room scenarios to resolve high-severity issues under tight timelines.

Generated ad-hoc reports and database queries to support user audit requests and data validation.

Prepared and presented daily, weekly, and monthly performance and incident reports to internal stakeholders and clients.

SENIOR LECTURER, NS College of Engineering & Technology – Theni, India Jun 2013 – Dec 2013 KEY RESPONSIBILITY AREA

Delivered engaging and technically rigorous lectures in Civil and Structural Engineering to undergraduate students, fostering strong foundational knowledge and practical understanding.

Designed, implemented, and assessed coursework, lab exercises, and assignments aligned with academic standards and industry relevance.

Supervised student research and final-year projects, providing guidance on methodology, technical execution, and presentation skills.

Offered academic and career mentorship to students, helping them navigate higher education opportunities and professional pathways.

Collaborated with fellow faculty members to review and enhance curriculum design, integrating emerging technologies and pedagogical best practices.

Contributed to departmental initiatives aimed at improving student outcomes and promoting interdisciplinary learning. TOP RANKED RESULTS

Best Project Team Award – Recognized by Wipro Technologies for outstanding collaboration and delivery on high- impact client projects.

University Rank Holder – Secured top rank in M.E. Structural Engineering at Anna University, demonstrating academic excellence and subject mastery.

University 4th Rank in B.E. Civil Engineering – Achieved distinction among peers at Anna University, reflecting consistent high performance throughout the program.

School Topper – Ranked 1st in Higher Secondary at school level, highlighting early academic leadership and dedication. EDUCATIONAL DETAILS

Degree Institution Year Score

Master of Engineering (M.E.) – Structural

Engineering

Anna University, Chennai 2017 87.50%

Bachelor of Engineering (B.E.) – Civil Engineering Anna University, Chennai 2013 89.70% Higher Secondary Certificate (HSC) NSG Higher Secondary School, Theni 2009 94.40% Secondary School Leaving Certificate (SSLC) NSG Higher Secondary School, Theni 2007 92.20%

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