Scrum Master Agile Coach

MARC LEFEBVRE

ASPC, PMP

Enterprise Agile Coach Project Delivery

Phone: 647-***-**** Email: ****@***************.*** LinkedIn

Driving enterprise-wide Agile transformations through strategic coaching, leadership enablement & operational excellence.

PROFESSIONAL PROFILE

Enterprise Lean-Agile Coach with 13+ years of experience helping organizations achieve measurable business agility and operational efficiency. Skilled in improving operating efficiency by conducting thorough needs analysis and effective program management. Experienced in leading complex Agile transformations with strong change leadership, stakeholder engagement, and executive coaching capabilities. Have trained over 600 audiences in SAFe classes and other topics. Fluent in English and French. Currently hold Level 2 security clearance.

In several of my engagements, in recognition of the success I had implementing Lean-Agile practices at the team and ART levels, where I’d worked with groups of up to 200+ individuals, I was invited to participate in the transformation at the portfolio level. This provided the opportunity to work with Senior Directors, AVPs, and CIOs, to ensure the organizations strategic initiatives were properly represented in the Portfolio Backlogs and Value Stream roadmaps. At Adesa, given the success the development teams I worked had with the creation of their Automobile Remarketing Auction Site for the European Region, the CIO agreed to adopt SAFe as the teams worked to launch the new platform. At FedEx Canada, I was engaged to introduce SAFe to the teams tasked with launching a new Temperature Controlled Pharmaceuticals delivery service. Just as this was proving to be a successful pilot initiative, the onset of COVID led to the vast increase in e-commerce traffic, so I worked closely with the CIO and operational leads to ensure Agile practices were used to quickly scale up operations to meet the demand. And at Bell Canada, I again had great success implementing SAFe and launching several ARTs as well as setting up two Agile PMO’s, where we were able to scale up to the portfolio level, and work with executive leadership to convert their individual projects into properly prioritized Epic backlogs.

SKILLS

Lean-Agile Frameworks

Agile Coaching and Training

Release Train Engineer

Value Stream Management

Scrum Master

Kanban

AI Tools Adoption

Continuous Improvement

DevOps Implementation

Automation Tools

Development Team Management

Vendor Management

Master Data Management

Administration of numerous Management Tools:

Jira + Confluence

Azure DevOps

Digital AI Agility

Planview / AgilePlace

CERTIFICATIONS

PMP – 2011

Certified Scrum Master (Scrum Alliance) - 2015

SAFe Scrum Master – 2018

SPC (SAFe Practice Consultant) – 2020

Advanced SPC – 2025

PROFESSIONAL EXPERIENCE

CGI – ON ASSIGNMENT TO BELL CANADA – AGILE COACH

Dec 2022 – Mar 2025

• Launched and scaled ARTs: Spearheaded the launch of multiple Agile Release Trains across the Business Markets, Corporate Services, and Information Security divisions, ensuring alignment with strategic goals.

• Multi-level agile coaching: Provided effective coaching at the ART level as well as at Portfolio and VMO levels, empowering executive leadership to adopt and sustain agile practices.

• SAFe training: Delivered 26 SAFe courses, training over 500 professionals across the organization to build agile capabilities.

• Flow Engineering initiatives: Conducted rounds of Flow Engineering workshops to achieve productivity improvements, resulting in 50% reduction of time to ready for Portfolio Epics.

• Jira Implementation and Training: Introduced new Agile teams and key roles to the use of the client’s custom Jira templates and workflows, and provided extensive tools and reports training.

• Application of transformation OKRs and Flow Metrics: To ensure the SAFe transformation efforts achieved the intended benefits, I guided the Business Owners in tracking transformation specific OKRs and flow metrics.

• Leveraging AI Tools: Introduced ethical and safe use of AI tools in various SAFe roles, and added learning resources to the LACE.

DELOITTE – ON ASSIGNMENT TO TD BANK – AGILE COACH

Mar 2022 – Oct 2022

• Engaged to assist with the bank’s enterprise-wide Scaled Agile transformation

• Worked within three different large product family groups at both the leadership and team levels to provide coaching and ensure proper adoption of their defined agile methodologies

• Identified knowledge and skills gaps, then prepared and delivered training as needed

• Oversaw the migration of product and platform backlogs into new Jira environments

FEDEX CANADA – ENTERPRISE LEAN-AGILE COACH

Mar 2019 – Feb 2022

• Introduced the use of SAFe to run the successful deployment of a new service offering which provides temperature controlled and monitored transportation of pharmaceuticals in multiple markets across Canada

• Key to the success of the launch was the coordination of numerous disciplines spanning software development, temperature sensing hardware installations, engineering, and operations (both network and logistics)

• Worked closely with the CIO to ensure Lean-Agile best practices were used to scale up operations to meet the e-commerce demand during COVID

• Implemented the organizations first use of an Agile project management tool, Azure DevOps, including all custom configurations, training, and coaching. Then lead the change over to the corporate standard tool, VersionOne

ADESA – SCRUM MASTER / AGILE COACH

Jun 2016 – Jan 2019

• Completed a product development team’s transition to Scrum

• Lead the team on a greenfield product development project to expand the company’s online sales and auction platform to the international market, starting in the UK

• Saw the initiative through from initial designs to live production launch

• Customized the JIRA configuration for the projects, including multiple workflows for different classes of service

• Assisted the department in their adoption of the Scaled Agile Framework (SAFe)

• Coached the development teams in adoption and implementation of DevOps practices

VALTECH – TECHNICAL DELIVERY MANAGER

Jun 2015 – Feb 2016

KINROSS GOLD CORP – PROJECT MANAGER

Jun 2012 – Jan 2015

BARRICK GOLD CORP – SR BUSINESS SUPPORT ANALYST

Jan 2007 – Apr 2012

Manulife Financial – Systems Designer Integrated Financial Systems

Aug 2000 – Dec 2006

EDUCATION AND TRAINING

UNIVERSITY OF TORONTO – HONOURS BACHELOR OF SCIENCE

1992 – 1996

Major in Psychology and Neuroscience

Minor in Computer Science

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