Customer Support Front Desk

Subrina Mazumder

Present Address: **** ***** *** **, *******, TX 77047 The Tower Park 1601 Holleman Dr, College Station, TX 77840 APT #1202

Portfolio: Click Here

U.S. Citizenship – Permanent Lawful Residence

Professional Experience

Front Desk Guest Service Agent at WoodSpring Suites, Houston, TX — Jul 2025 – Present Absent Teacher at ISD Bryan School (ESS) — Jan 2024 – Present, Morning shift Retail Sales Specialist at IFIX Mobile Fixing — Jan 2024 – Present, Evening shift & weekends Front Desk Guest Support at Hawthorn Suites by Wyndham — Sep 2023 – Dec 2023 Sales Associate at Dillard’s, College Station — May 2023 – Sep 2023 Customer Service Front Desk at UPS — Apr 2023 – May 2023 SQL Developer/MSBI Developer at Signature Bank — Jul 2021 – Dec 2022 Senior Manager – Data Analytics, Customer Support & Training, Sabre Travel Network

(Bangladesh) — Jul 2015 – Dec 2022

Manager, Customer Support & Training, Abacus Bangladesh National Marketing Ltd. — 2003 – Jun 2015

Reservation & Ticketing Officer, Jet Airways — 2002 – 2003 Reservation & Ticketing Officer, Royal Jordanian Airlines — 2001 – 2003 Customer Support Executive, Consultant Forum Ltd. — 2000 – 2001 Awards & Recognitions

• 2008 Performance Award – Best Customer Support & Training (Abacus, Singapore)

• 2010 Performance Award – Best Marketing (Abacus, Singapore)

• Company Awards: Product & Marketing Growth, Sabre Red Workspace Adaptation, Upsize Me, High Growth Training

Education & Certification

• M.Sc. in Biology – Fisheries, Pharmacy, Chemistry, Microbiology, Biochemistry (Subsidiary) – University of Dhaka, 1995

• B.Sc. (Hons) in Zoology – University of Dhaka, 1994

• Google Data Analytics Professional Certificate

• Databases & SQL for Data Science with Python – IBM

• SQL for Data Science – University of California

• Scrum Master Certification: Scaling Agile – Coursera

• Programming Foundations with JavaScript, HTML & CSS – Duke University

• Database Design with SQL Server Management Studio (SSMS)

• Certified on Q/A testing with Selenium, C++ & Java Basics – BITM

• Google IT Support Professional Certificate

Professional Skills

• Data Analysis & SQL Development

• Business Intelligence (MSBI, SSMS)

• Google Analytics & Dashboards

• Project Management (Scrum Master)

• Database Design & Testing

• Programming (C++, Java, Python Basics)

Soft Skills

• Presentation & Communication

• Collaboration & Team Leadership

• Problem-Solving & Adaptability

• Research & Analytical Thinking

• Attention to Detail

References

• Ahia Golam – Brother

• Cathy – Regional Manager, ESS

• Sarita – Supervisor, I-Fix Mobile

Contact this candidate