Service Assistant Supply Chain
Resume:
MULUH STATESON TENENG
Dubai, United Arab Emirates +971-**-***-**** *************@*****.*** PROFESSIONAL SUMMARY
Results-driven Logistics and Supply Chain Professional with over 8 years of experience managing end-to- end logistics, warehousing, and import/export operations across leading organizations in the UAE. Proven success in optimizing logistics workflows, maintaining high inventory accuracy, and ensuring timely, compliant delivery. A strategic thinker and team player with a strong record of reducing costs, increasing delivery performance, and driving operational excellence in fast-paced, deadline-driven environments.
CORE COMPETENCIES
• Logistics Coordination
• Freight & Transport Management
• Import & Export Compliance
• Warehouse & Inventory Operations
• SAP, WMS & MS Office Tools, Barcodes
• Supply Chain Management
• Expediting, Wholesaling, Retail
Commerce
• Consumer Packaged Goods
• Medical Equipment
• Logistics Operations
• Auditing Skills, Safety Principles
• Six Sigma Methodology
• Customs Documentation
• KPI Tracking & Reporting
• Vendor & Stakeholder Communication
• Process Optimization
• Health & Safety Compliance
PROFESSIONAL EXPERIENCE
Logistics Coordinator
Richemont International SA c/o DHL Global Forwarding, Dubai, UAE Jun 2023 to present.
• I managed international logistics for high-value luxury items across the EMEA region, ensuring full compliance with customs and security regulations.
• I improved delivery lead times by 12% through strategic coordination with global freight providers.
• I created and validated accurate shipping documents, achieving a 100% accuracy rate.
• Launched a real-time tracking system for premium shipments, significantly enhancing client satisfaction.
• Managed customer service operations, including complaints, returns, and repairs in coordination with Richemont brand stores, wholesale partners, delivery teams, and customer service centers.
• Handled and processed returns to Richemont Customer Services (Repair Center), ensuring timely resolutions and accurate documentation.
• Processed various import/export declaration types, including IM2, IM6, IM24, TS3, and TR6, to ensure smooth customs clearance and legal compliance.
• I liaised with customs authorities to ensure CITES documentation compliance regarding the shipment of endangered species-related products (e.g., exotic leather). Logistics Coordinator
Bollore Logistics LLC – POSM for Richemont, Dubai, UAE Jun 2021 – May 2023
• Coordinated over 100 weekly inbound/outbound shipments for FMCG and retail clients.
• Boosted inventory accuracy by 15% through cycle counts and warehouse optimization.
• Reduced picking errors by 30% through SOP enhancements and staff training.
• Mentored new team members and ensured seamless onboarding of logistics procedures. Core Colleague (Warehouse Associate)
Noon Warehousing, Dubai, UAE Oct 2020 – Apr 2021
• Handled pick, pack, and dispatch operations using RF scanners with a 99% order accuracy.
• Revamped SKU organization, accelerating order picking by 20%.
• Assisted with daily reconciliation and shift reporting tasks. Logistics Executive
Rashid Hospital c/o Aramex Emirates LLC, Dubai, UAE Apr 2018 – Sept 2020
• Supervised the hospital’s internal logistics for urgent medical supplies across departments.
• Ensured strict compliance with MOH policies for handling medical items.
• Introduced a barcoding system to improve traceability and control. Warehouse Assistant
Aramex Emirates LLC, Dubai, UAE Aug 2017 – Apr 2018
• Received, shelved, and dispatched many goods to diverse destinations.
• Ensured secure handling and packaging of sensitive and valuable shipments.
• Supported inventory audits and stock reporting tasks. Food and Beverage Attendant
Pantry Café, Dubai, UAE Nov 2016 – Jul 2017
• Delivered top-tier customer service and boosted sales through upselling strategies.
• Maintained hygiene standards and supported operational readiness. PROFESSIONAL ACHIEVEMENTS
• Employee of the Month – Bollore Logistics (July 2022)
• Best Performer – Accuracy & Timeliness – DHL Forwarding Team (Q2 2024)
• Contributed to achieving a 97% on-time delivery rate for Richemont in 2023
• Led a cost-reduction project saving AED 50,000 annually in logistics operations EDUCATION
• Logistics & Supply Chain Management – edX, Juan New Mexico, Mexico 2022
• Six Sigma Foundation – Completed January 2022
• Learning Excel – Completed 2021
• High School Certificate 2008
CERTIFICATIONS
Certified Logistics & Supply Chain Professional – edX 2022 Fire Warden Certificate – Dubai, UAE 2023
LANGUAGES
English (Fluent)
French (Fluent)
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