Program Manager It Project

Lana Lyamanova

Sunnyvale, CA *****, 510-***-****

******@*****.***

linkedin.com/in/SvetlanaLyamanova

IT PROJECT / PROGRAM MANAGER

Project/program management, Cross-functional communication, Stakeholder management, IT Transformation

Project/Program Manager with 12+ years of experience delivering technical and business improvement initiatives across FinTech, IT consulting, retail, nuclear energy, and petrochemical industries. Experienced in managing complex IT programs, backlog prioritization, and internal tool initiatives from discovery to execution. Skilled at integrating Agile, Lean, and hybrid governance frameworks to optimize processes, improve delivery efficiency, and maximize business impact. Certified PMP and PMI-ACP. SOFT SKILLS

● Emotionally intelligent (EQ), adaptable, strategic thinker

● Excellent communication, conflict resolution, and stakeholder management

● Creative problem-solving, accountable, organized, self-driven TECHNICAL SKILLS

● Project & Process Management: Agile (Scrum, Kanban, XP), backlog management, release planning, continuous integration, TDD; Lean and Waterfall principles

● ALM / PM Tools: Jira, Confluence, MS Project, Clarity, Omniplan, Smartsheet

● Data & Analytics: AWS cloud data lakes, CDPs, SAP NetWeaver BW, Power BI, Excel/Sheets

● Generative AI & Emerging Tech: LLMs (GPTs, RAG), prompt engineering, AI-assisted documentation & analysis

● Enterprise Systems & Payments: TSYS, MasterCard platforms, SDG2, financial process automation

● Collaboration & Productivity: Miro, Slack, Teams, Zoom, SharePoint, Google Workspace PROFESSIONAL EXPERIENCE

Machine Zone (MZ), Technical Program Manager, Jan 2021 – Feb 2025, Palo Alto, CA

● Managed a portfolio of high-impact technical initiatives, focusing on backlog support, discovery, problem framing, and cross-functional coordination to ensure readiness for executive prioritization.

● Collaborated with engineering, product, and operations teams to maintain up-to-date roadmaps, track progress, and communicate key updates to stakeholders.

● Spearheaded AI/ML-driven data transformation and migration to AWS cloud data lakes and CDPs, enabling advanced analytics and enterprise reporting.

● Built and scaled enterprise monitoring and observability platforms, improving reliability, uptime, and compliance while enabling data-driven decision-making.

● Produced quarterly reports, internal training, and enablement materials to support leadership presentations and elevate team standards.

● Directed change management and risk mitigation, aligning initiatives with IT security, compliance, and cloud governance standards.

MUFG Union Bank, Project Manager, Dec 2015 – Sep 2019, San Francisco, CA

● Managed end-to-end lifecycle of commercial card initiatives (Procure-to-Pay, Order-to-Cash), improving customer satisfaction by 25% and streamlining operations via cardholder-facing applications.

● Developed profitability reporting solutions and dashboards, enabling strategic decisions on account management, resource allocation, and revenue optimization.

● Oversaw projects integrating TSYS and MasterCard processing platforms, ensuring secure, compliant, and efficient operations.

● Managed geographically distributed teams across US and Canada, coordinating developers, vendors, and stakeholders to align objectives and maintain system readiness.

● Balanced Agile vendor collaboration with internal Waterfall PMO requirements, driving hybrid governance and delivery best practices.

Ernst & Young, Project Manager, IT Consulting, Nov 2010 – May 2015, Moscow, Russia

● Led pre-sales, project initiation, and requirements gathering for IT programs.

● Managed risk, scope, and stakeholder expectations, implementing change control and quality assurance processes.

● Facilitated cross-functional team collaboration, delivering high-quality project outcomes and driving adoption through end-user training and change management.

● Directed project closure, including financial reconciliation, lessons learned, and executive reporting.

EDUCATION & CERTIFICATIONS

● PMI-ACP, Project Management Institute, 2025

● PMP, Project Management Institute, 2017

● Microsoft Project Professional, University of Moscow, 2013

● Master of Economics and Finance, Moscow University of Economics, Marketing and Finance

(IMMiF), Russia, 2007

● M.A. Linguistics & International Communication (English, Spanish), Voronezh State University, Russia, 2003

PROFESSIONAL AFFILIATIONS

● Project Management Institute (PMI), Active Member

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