Administrative Lead

MIA GATES

**** * ****** ** • Centennial, CO *****

303-***-**** • ️ ***********@*****.*** • LinkedIn URL

CORE COMPETENCIES

Healthcare Administration & Operations Management • Staff Supervision, Training & Development • Patient Relations & Advocacy • Workflow Optimization & Process Improvement • Electronic Health Record (EHR) Management • Quality Assurance & Regulatory Compliance • Data Tracking & Performance Monitoring • Conflict Resolution & Team Collaboration

PROFESSIONAL EXPERIENCE

Colorado Concussion Clinic – Wheat Ridge, CO

Administrative Lead / Medical Assistant Supervisor Aug 2024 – Present

• Oversee daily clinic operations, including scheduling, front desk workflow, and patient communications.

• Supervise, train, and conduct one-on-one development meetings with medical assistants to improve performance.

• Created and presented a data tracking initiative proposal to enhance operational efficiency and reporting accuracy.

• Conduct patient chart audits to ensure 100% compliance with quality standards.

• Manage insurance verifications and authorizations, reducing care delays.

• Liaise with attorneys to facilitate patient care continuity.

Encompass Health Rehabilitation Hospital – Littleton, CO

PRN Case Manager / Case Management Assistant Sep 2021 – Aug 2024

• Managed patient caseloads from admission through post-discharge, ensuring personalized care plans.

• Led departmental operations during Director of Case Management’s absence, maintaining workflow and quality.

• Partnered with Director of Quality to complete chart audits for compliance and accreditation readiness.

• Provided patient education and resources to reduce readmission risk.

• Maintained accurate electronic and paper medical records for over 300+ patient files.

University of Colorado Boulder – Boulder, CO

Professional Temporary Staff, Admissions May 2021 – Jul 2021

• Used SLATE, Microsoft Teams, and Excel for student data entry and reporting.

• Trained new staff and adapted processes to support technology implementation.

Student Assistant, Admissions Sep 2018 – May 2021

• Audited office work for data accuracy and maintained organized filing systems.

• Assisted with process changes to improve office efficiency.

• Awarded Student Employee of the Year 2019–2020.

University of Northern Colorado – Greeley, CO

Office Assistant, Chemistry Department Aug 2017 – May 2018

• Managed incoming calls, directed visitors, and maintained filing systems for student records.

• Supported faculty and staff with administrative needs.

EDUCATION

University of Colorado, Denver (Jan 2025 – Present)

Master of Business Administration (MBA) – Health Administration

University of Colorado Boulder

Bachelor of Arts – Integrative Physiology

- Minor: Sociology

- Certificate: Public Health

- Extracurricular: Global Brigades – Medical Brigade (2019–2021)

TECHNICAL SKILLS

EHR Systems • SLATE CRM • Microsoft Office Suite (Excel, Teams, Word, Outlook)

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