Listed on my resume

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Angela M. Williams

**********@*****.*** 502-***-**** Riverview, FL. 33578

Professional Overview

My desire is to obtain an employment position where my experience and professional work ethic will contribute to the company's overall mission and vision. Summary of Qualifications

• Excellent organizational and people skills • Excellent typing skills • Self starter

• Strong customer relations skills • Microsoft Office • Pharmacy Technician

• Multitasking/phone skills • Order entry • Computer skills

• Office Management • Medical administration • Prior authorization skills

• Data Entry proficiency • Strong Customer Service • Team player/Self Starter

• Excellent work ethic • Cash handling • Medical terminology

• Remote work experience • Office Administration

Work Experience

Lead Processor

Goodwill- Suncoast Industries, Inc., Riverview, FL. Jan 2025 – Present

• Processed, organized and prepared incoming goods for sales.

• Supervised and trained employees to ensure productivity to meet daily goals.

• Assisted and led team in sorting, cleaning, categorizing, sizing and pricing of received goods.

• Interfaced with customers and provided excellent customer service skills.

• Responsible for the sign-up and registration of community service workers for assigned tasks.

• Responded to customer inquiries ensuring exceptional customer service. Office Assistant

Hermitage Apartments, Valrico, FL.

May 2024 – Jan 2025

• Assisted property manager with management and leasing of apartments.

• Answered phones and provided information to prospective tenants.

• Prepared paperwork for rental agreements, leases and contracts.

• Assisted property manager with tenant compliance of community rules and regulations.

• Oversaw tenant move-in and move-out processes.

• Responded to tenant inquiries and complaints in a timely manner.

• Managed tenant relations and resolved disputes.

• Maintained computer records of rental income, expenses, and tenant information. 2

Prior Authorization/Pharmacy Technician for Medicare (Contractor) United Healthcare/Optum Remote

September 2023 – February 2024

• Answered calls from patients/representatives for prior authorizations requests for medications.

• Provided information on matters relating to the processing of prior authorizations requests.

• Assisted pharmacist with prior authorization requests and approvals.

• Performed clerical administrative functions and updates for prior authorization approvals.

• Communicated with patients, providers, and pharmacies about medications, insurance, and prior authorization requests.

• Verified the accuracy and completeness of customer prior authorization accounts and prescriptions. Pharmacy Technician

Walgreens Pharmacy, Brandon, FL.

October 2021 – September 2023

• Assisted customers via phone and drive through with pharmacy orders and prescription information.

• Provided excellent customer service skills with customers daily.

• Identified and verified customer insurance data for medication.

• Assisted the pharmacists with orders and daily prescription workload.

• Multitasked with phone and desk orders and performed clerical work simultaneously.

• Received medicine orders and verified prescriptions from doctors.

• Safeguarded personal and medical data of customers and prescriptions.

• Filled prescriptions verifying and ensuring customers personal and confidential data were correct.

• A self-starter and hard worker with the ability to work independently or in a team environment. Information Processing Technician

Louisville Metro Government/LMPD Records Department, Louisville, KY. August 1996 - September 2021

• Responsible for office and administrative operations as Lead.

• Responsible for training and supervision of coworkers in records information handling and processing.

• Performed administrative tasks and removed court ordered charges.

• Answered phones, performed data entry, assisted with clerical work and filing of records.

• Worked remote from home for 15 months during the pandemic ensuring, workload was completed. Education

• Associate in Arts (AA) Liberal Arts and Sciences, Sullivan University, Louisville, KY., 10/03 – 06/2006

• Associate in Science (AS) Liberal Arts, Jefferson Community College, Louisville, KY., 08/84 – 08/1986 Certificates and Licenses

• Licensed Pharmacy Technician June 2023 - Dec 2024 Florida Dept of Health, License RPT 115200

• Kentucky Board of Pharmacy Pharmacy Technician Registration ID #PT00347050 - Expiration Date 12/31/2024

• Authorized to work in the US for any employer.

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