Customer Service Payment Processing
Resume:
CHANEL
RIVERA
RODRIGUEZ
**************@*****.***
Tallahassee, FL 32304
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
PROFESSIONAL SUMMARY
SKILLS
• Dining Area Maintenance
• Menu Memorization
• Check Payment Processing
• Sales Expertise
• Stocking and Replenishing
• Price Memorization
• Pos Operation
• Guest Seating
• Sales Techniques
• Cash handling
• Customer service
• Food running
• Exceptional customer service
Florida State University
Tallahassee • Expected in 12/2026
Bachelor of Science: Political
Science
EDUCATION
Salt and the Cellar - Server
Kissimmee, FL • 12/2023 - 07/2025
Anthony's Thornton Park - Server
Orlando • 06/2022 - 07/2025
WORK HISTORY
Deliver genuine hospitality to and establish emotional connections with our guests
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• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members Determine guests needs while making the appropriate recommendations and offerings to enhance the dining experience
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Execute beverage tray service Answer guest questions regarding food and beverage offerings
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Handle guest complaints professionally and alert a manager immediately
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• Process payments and handle cash professionally and accurately Communicate with managers and hosts regarding table availability and key table updates
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Follow up with guests about their meal and dining experience to ensure great guest satisfaction
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• Maintain high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team Served food and beverages promptly with focused attention to customer needs.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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• Cultivated warm relationships with regular customers. Maintained clean and organized dining areas to uphold restaurant hygiene standards.
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Explained menu items and suggested appropriate options for food allergy concerns.
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• Bussed and reset tables to keep dining room and work areas clean.
• Set positive tone for entire dining experience as first point of Pisco Peruvian Gastro Bar - Host
Lake Nona • 03/2022 - 11/2023
contact for incoming guests.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
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Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
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• Inspected dishes and utensils for cleanliness.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
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Increased sales significantly by upselling higher-end products to customers.
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Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
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Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
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Answered customer questions about hours, seating, and menu information.
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Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
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Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
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Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
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Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
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Checked in with servers to confirm preparedness before seating customers.
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Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
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Watched dining area staff to evaluate server loads and calculate accurate wait times.
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Completed daily side work and opening and closing duties without fail.
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Spanish
Native or Bilingual
English
Native or Bilingual
LANGUAGES
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