Project Manager Software Development

Jyoti Kaushal San Jose, CA 408-***-**** ********@*****.***

Professional Summary

●20+ years of experience in project/program management, execution and delivery with a proven track record of driving innovation and achieving exceptional results resulting in a significant improvement in key performance indicators.

●Experience delivering cutting-edge enterprise/digital transformation on B2B, B2C projects with strategy planning, scope alignment, roadmap execution planning and also defining product requirements and designs.

●As subject matter expert, led projects from market research, market gap analysis, and collected end user feedback to define new product requirements.

●Led end-to-end software development life cycle, from ideation to launch, collaborating with cross-functional teams, external/internal stakeholders, product owners, engineering (dev and QA), design/architecture ensuring documentation delivery as per regulatory requirements.

●Delivered projects using AI/Machine learning, integration with cloud services for computation, database storage and content delivery and to build sophisticated web applications flows with increased flexibility, scalability and reliability.

●Managed projects budgets in millions ensuring that all programs were completed within constraints. Led risk evaluation and mitigation for projects and customer issues.

●Reported projects status using analytical dashboards and reports, to cross functional teams, stakeholders and c-level executives.

●Mentored Agile and Scrum methodologies to facilitate effective project planning, sprint reviews and retrospectives in the company. Coached multiple Scrum teams through the successful delivery of complex projects. Education

●Master of Science Digital Design (MS), San Jose State University, US 2003

●Bachelor of Electronics and Instrumentation, SGSITS, Indore, India, 1997 Experience

2024-Present Principal Technical Project/Program Manager, Ingram Microsystems Irvine, CA

●Managed multiple high-visibility programs, leading cross-functional, global core teams to deliver large-scale digital marketplace solutions for Hyperscalers and Service Engines.

●Driving a multimillion-dollar roadmap for a new Support Platform leveraging AI models, resulting in a 60% reduction in employee time spent on customer support and knowledge sharing.

●Defined and managed program governance, including budgets, vendor relationships, risk management, and execution integration, ensuring all program objectives (Cost, Quality, Schedule) were met.

●Presented and communicated program status, risks, and financial impacts to business leaders and C-level executives, influencing strategic decisions and maintaining transparency.

●Implemented change as directed in the product lifecycle process and drove a "shift-left" process to improve quality and efficiency.

2019 – 2023 Expert Technical Project/Product Manager, Align Technology San Jose, CA

●Led effort for a diverse range of transformation and enterprise projects in various line of business including Order to Cash, Manufacturing, Ecommerce, R&D, Finance (Billing, Invoicing, Contract management and Rev-Rec), Business Intelligence

(Analytics and reporting) by overseeing all aspects of project management, task organization and delivering business goals.

●Led 100+ projects focusing business logic integration with CRM (SalesForce) for user management, order processing for e-commerce integration with ERP systems (SAP) for finance data flow towards end to end processes.

●Managed and configured ServiceNow, Salesforce and SAP workflows to automate business processes, improve service delivery, and enhance operational efficiency.

●Led programs defining integration services to leverage machine learning extensively leveraging historical data for millions of patients, defined protocols (policies) and patient records to generate unique, customized, scalable and high quality Invisalign treatment automatically.

●Evaluated programs scope, schedule and prepared project change orders. Ensured timely all project documentation (BRD, PRD, Project Plan, SRS, Risk Assessment, UAT) delivery based on regulatory and company policies. Led project estimate review, documentation routing and approval process.

●Collaborated with users to understand their challenges with existing systems and worked on designing newly reimagined workflows that helped clinical user productivity by 25%. Key problems solved include decreasing redundancies, providing consolidated lists and actionable steps to complete clinical workflows.

●As SME (subject matter expert) mentored and collaborated with cross application teams to define solution design, architecture, dataflows, troubleshoot issues, testing and validation for new product, process enhancement, new features and improvements.

●Collaborated with cross application product managers, engineers, designers, fostering a culture of collaboration and innovation, resulting in improvement in product quality and increase in team productivity enabling release of product on time. 2008 – 2019 Sr. Manager, Align Technology San Jose, CA

●Managed team of Business Analyst, Production Support and Software Validators in different areas of expertise driving projects in dental technologies, finance and service domain.

●Led business analyst team to deliver high quality, customer driven functional requirements with defining end to end process, system design, process, performance optimization (like SEO) and dataflows which in turn generated customer satisfaction and increased revenue. Defined integration requirements across multiple systems to enable order management, data mapping and workflow.

●Managed projects team to drive tight timeline driven programs execution using Agile methodology. Managed coordination during all phases or projects including implementation, quality testing, UAT validation and post release support and training.

●Led and managed highly skilled production support in various time zones to analyze customer technical issues at code or process level with high priority, drive proper escalation and resolve problem/issue with given SLA.

●Managed product backlog, user stories and acceptance criteria for the software applications projects and features.

●Handled customer satisfaction issues analysis and reporting using BI reports. Led multiple customer satisfaction improvement projects and process enhancement projects to reduce technical debt. 2003 – 2008 Software Engineer, GTSV Milpitas, CA

●Developed code for software middleware applications for various clients and debug existing software applications for bug fixing.Participated in implementation of new features and functionalities. Professional and Technical Skills

●Professional Expertise: Product strategy evaluation, Market research and planning, Gap analysis and enhancement, Project lifecycle management, Agile project development, Technical project management, Data security and management, Global technical customer support management, Risk management, Decision-making.

●Project Delivery/ Methodology Tools: Agile/Scrum, Waterfall and Hybrid, JIRA, Confluence, PlanView Requirement Yogi, Wiki plugins-Draw.io, Lucidchart etc, Google Workspace and PLX, Microsoft Project, Planner, Data Studio, Pivot Table.

●Language, System & Tools: SaaS,/PaaS EDA softwares, EDA tools, CRM (SalesForce), SAP, ServiceNow, Apttus, API, Kafka, BI, DalaLake, Data warehouse, AWS, Azure, Stripe, Radar, Marketing Cloud, Google Analytics, Medalia, Requirement tools like Aligned Element, Data and process flows tools like Visio, User interface and integration tools (Axure RP, Figma, Miro. etc). Generative AI, Machine Learning, Keynote, Tableau dashboarding.

●Programming languages: C++, Java, Javascript, HTML/CSS, SQL, hardware description languages- Verilog, VHDL, FPGA. Certifications

●Certified Scrum Master (CSM)

●Machine learning and business strategy certification 2024

●Leadership in project management certification

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