Business Analyst Intern

PRANJALI DANGE

Boston, MA (Open to relocate) 857-***-**** *****.**@************.*** linkedin.com/in/pranjali-dange WORK EXPERIENCE

Onyva Business Analyst Intern – Boston, MA Jan 2025 – Jun 2025

• Owned end-to-end implementation of an IT issue tracking system using Power Apps, Power Automate, and SharePoint, reducing issue resolution time by 35% and improving operational efficiency through workflow automation.

• Led cross-functional teams during UAT/QA testing, incorporating risk management strategies, gathering requirements and translating into user stories, identifying 50+ defects and ensuring alignment with stakeholder requirements, enhancing software performance by 25%.

• Prioritized product features and directed agile ceremonies via Jira, aligning business goals with engineering efforts and improving product delivery velocity by 20%.

• Built a centralized training hub on SharePoint with user manuals for technical specifications, visuals, and guides, reducing onboarding time by 30% and improving internal tool adoption. Infosys Ltd Senior System Associate – Pune, India Dec 2020 – Aug 2023

• Directed cross-functional teams to enhance commercial network systems, boosting ticket resolution metrics across APAC, EMEA, and US regions by over 14%.

• Led 10+ new graduate engineers through weekly knowledge transfer sessions, presenting weekly workshops on agile methodologies and product development lifecycle, cutting onboarding time by 10 business days.

• Delivered comprehensive network upgrades for a client, leveraging routing, switching, and wireless protocols to achieve an 11% enhancement in system uptime and an 8ms drop in network latency.

• Collaborated with cross-functional teams to analyze client network requirements, defining an IT infrastructure roadmap that elevated delivery efficiency by 30%, reduced project timelines by 15%, and met key Product KPIs.

• Orchestrated the development of 4 customized ServiceNow dashboards utilizing SQL, which automatically prioritized incoming requests based on severity and impact, improved first-response-time by 36%.

• Spearheaded the development of centralized knowledge base for IT support, crafting detailed Standard Operating Procedures

(SOPs) for common software issues, empowering end-users and decreasing IT support tickets by 20% within 6 months.

• Executed regular alerting, monitoring, data collection and report preparation for performance through monitoring tools like Stablenet/Riverbed which lowered network downtime by 11% and decreased time taken for root cause analysis by 13%. PROJECTS

Optec Payments Product Manager – Boston, MA Jul 2024 – Sep 2024

• Drove a FinTech SaaS digital transformation initiative, integrating HubSpot CRM and SEO strategies, increasing qualified leads by 45% within 90 days, showcasing strong product management skills.

• Led website redesign, translating business requirements into detailed product requirements using user-centered design principles, boosting conversion rate 3.2x (1.8% to 5.8%) and minimizing customer acquisition cost by 32%.

• Defined and implemented marketing automation workflows using HubSpot and email outreach tools, enabling personalized lead nurturing and contributing to a 20% increase in conversion rate, while establishing scalable digital marketing processes for future campaigns.

Bit Space Development Project Manager – Boston, MA Jan 2024 – Mar 2024

• Led a team of 5 to design and deploy a computer vision model for mineral classification based on visual characteristics, using Python and MS Power BI, achieving 43% accuracy and reducing error detection by 11%.

• Developed product strategy, KPIs, and OKRs aligned with overall business strategy, managing timelines in Smartsheet and communicating progress with stakeholders via PowerPoint and Excel. EDUCATION

Northeastern University, Boston, MA Aug 2025

Master of Science in Project Management (GPA: 3.9/4.0) Relevant Courses: Agile Lean Product Development and SDLC methodologies, Stakeholder Engagement, Data Analytics, Scope, Quality, Risk Management, Requirement Analysis and Design, Strategy Analysis and Needs Assessment. University of Pune, India Mar 2020

Bachelor of Science in Computer Science (GPA: 3.6/4.0) SKILLS & CERTIFICATIONS

Tools: Jira, Tableau, Power BI, SQL, R, Figma, Trello, Looker, Smartsheet, Microsoft Office (Excel, PowerPoint, Word), SharePoint, MS Project, Monday.com, Google Suite, Confluence, Visio, Canva, Slack, Google Analytics, Salesforce CRM. Certifications: Certified Scrum Master (CSM) by Scrum Alliance, Project Management Professional (PMP) (In Progress).

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