Customer Service Front Desk

April Childers

Charlotte, NC ***** 704-***-**** ****************@*****.***

Diligent professional with experience in janitorial services, customer service, hospitality, and waitressing. Excellent organizational and time management skills. Willingness to take on added responsibilities to meet team goals. Team Player Time Management

Great communication Teachable

Dependable Front Desk Specialist

Hospitality QuickBooks & Excel

Pet Technician Care Office Administration

Teacher's Assistant, 02/2025 - 08/2025

Asheville Buncombe Community College – Asheville, NC

• Supported classroom activities, tutoring, and reviewing work.

• Helped with grading assignments and tests, providing constructive feedback to students based on results.

• Mentored and tutored individual students needing additional help. Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.

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Janitor/Administrative Clerk, 09/2022 - 03/2023

Anson County Janitorial Services – Polkton, NC

Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.

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• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.

• Kept building spaces premises clean inside and outside.

• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails. Waitress/Bartender, 09/2004 - 11/2008

Bennetts Pit BBQ – Hickory, NC

• Maintained clean and welcoming dining environment, ensuring a positive guest experience. Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

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• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

• Managed cash transactions accurately, ensuring proper change was provided to customers as needed. Associate of Science: Behavioral Health & Human Services, 05/2025 Asheville-Buncombe Tech Community College - Asheville, NC Professional Summary

Skills

Work History

Education

Certifications

Employment Readiness, The Center for Community Transitions

, 08/2025

Business Administration/Small Business, Montgomery Community College

, 02/2018

Certification Commission with American Hotel & Lodging, Montgomery Community College

, 05/2017

START, Montgomery Community College

, 05/2017

HRD-Communication in the Workplace, Montgomery Community College

, 06/2015

Asheville Veterans Hospital, Asheville, NC

12/2023-12/2024

• Picked up wreaths at Christmas of Veterans cemetery

• Picked up trash around graves

• Carried wreaths/flags to proper disposal sites

Volunteer

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