UI UX Designer

Raj B

Location: Fort Worth, Texas

Email: ********@*****.***

Phone: 817-***-****

US Citizen

Professional Summary :

Human-centered Senior UI/UX Designer with 8+ years of experience creating elegant, scalable, and data-driven digital products across healthcare, fintech, SaaS, and travel. Expert in end-to-end UI/UX design—from user research, accessibility-first design, and usability testing to high-fidelity prototyping, interaction design, and enterprise design system governance. Recognized for Figma mastery, end-end design execution, and AI-assisted workflows, with a strong foundation in HTML, CSS, and JavaScript to ensure seamless design-to-development collaboration. Adept at leading cross-functional teams, embedding WCAG accessibility standards, and delivering high-impact solutions that improve usability, adoption, and business outcomes.

EDUCATION

Master's - Computer Science University of the Cumberlands

Category

Skills

UX Research

& Strategy

User Research (Interviews, Surveys, Contextual Inquiry), Personas & Empathy Mapping, Journey Mapping, Service Blueprints & Process Flows, Information Architecture & Card Sorting, Usability Testing, Remote Testing & Heuristic Evaluations, Design Thinking & Human-Centered Design Workshops, Accessibility & Inclusive Design (WCAG 2.1), Analytics Tools (Google Analytics, Hotjar, Mixpanel), Product Strategy, Experience Mapping

UI Design

& Interaction

High-Fidelity UI Prototypes in Figma (Advanced Auto-Layout, Variants, Interactive Components), Design Tokens, Component Libraries & Multi-Brand Theming, Visual Design & Typography Systems, Responsive Web & Mobile-first Design, Interaction Design & Microinteractions, Dev Handoff & Component Parity (Figma React/Storybook), Brand Integration & Scalable Theming, Microinteractions, Product Strategy

Design Tools

Figma, Axure (Prototyping, FigJam Workshops, Interactive Libraries, Version Control), Miro, Maze (Remote Collaboration, Journey Mapping, Stakeholder Workshops), Adobe XD, Photoshop, Illustrator, InVision, Principle, Webflow, Framer, Canva, Zeplin, Marvel

UI Development

HTML5, CSS3, JavaScript, Responsive Web Design, CSS Preprocessors (SASS), Front-end Frameworks (Bootstrap, Tailwind),Version Control (Git, GitHub, Bitbucket)

Collaboration

& Project

Management

Agile/Scrum, JIRA, Trello, Confluence, Slack, Microsoft Teams, Cross-functional Team Collaboration, Stakeholder Communication, Mentoring/Team Leadership

Other Skills

Cross-Browser Compatibility, Accessibility Standards (WCAG 2.1), Mobile-First Design, Human-Centered Design, Lean UX, Problem Solving, Critical Thinking, Communication, Mentoring/Leadership, No Code, Low Code, AI in design

Professional Experience

Sr. UI/UX Designer

Otis Technology – Irving, TX Oct 2020 – Present

●Led and mentored a distributed UI/UX team, fostering collaboration and design excellence across global HR and Payroll SaaS initiatives.

●Owned end-to-end product design for enterprise HR platforms—from discovery research and workflow modeling to prototyping and optimization.

●Built a multi-brand enterprise design system in Figma using advanced Auto-Layout, semantic tokens, and accessibility-compliant components, reducing dev handoff time by 50%.

●Conducted usability testing with B2B clients, refined task flows, and analyzed behavioral data via Hotjar and Google Analytics to improve engagement.

●Facilitated remote workshops and design sprints using Miro and Maze, aligning product, design, and engineering teams across time zones.

●Designed WCAG 2.1 AA-compliant UIs to improve usability for keyboard-only and screen reader users.

●Introduced KPI-driven design measurement, linking design changes to conversion rates, retention, and NPS to demonstrate ROI.

●Optimized the performance of data-heavy screens through visual hierarchy adjustments and interaction refinements, reducing cognitive load for end users.

●Led competitive UX benchmarking across top industry products, influencing roadmap priorities and ensuring market-leading feature parity.

●Developed interactive onboarding flows using progressive disclosure, cutting first-week churn by 18% among new enterprise users.

Environment : Figma, Miro, Maze, Hotjar, Google Analytics, WCAG 2.1 AA, KPI-driven design measurement, NPS, UX benchmarking tools.

Lead Software Engineer (UI/UX)

Capital One – McLean, VA Sep 2017 – Sep 2020

●Designed user-centric interfaces for internal and B2C platforms, improving workflows like KYC verification and fraud monitoring, accelerating KYC completion by 30% and reducing fraudulent transactions by 15%.

●Built and maintained a scalable Design System (DSM) with reusable components, accelerating developer handoff and design consistency across products.

●Created personas, journey maps, and task flows in Lucidchart and FlowMapp to inform design strategy and optimize user onboarding, increasing onboarding completion by 20%.

●Conducted usability testing and data-driven iteration using Lookback, Miro, Hotjar, Mixpanel, and Google Analytics; translated insights into actionable design improvements.

●Ensured WCAG 2.1 AA accessibility compliance across web and mobile platforms using axe DevTools, Stark, and Color Oracle, improving accessibility for diverse user groups.

●Collaborated cross-functionally in Agile/Scrum environments, using Jira, Confluence, and Figma Inspect to maintain design quality and streamline product delivery.

●Delivered compelling stakeholder presentations and video walkthroughs via Google Slides and Loom to align leadership and product teams on UX strategy.

●Optimized workflows and interfaces, reducing errors and improving task completion rates for high-priority internal processes.

Environment : Figma, Lucidchart, FlowMapp, Lookback, Miro, Hotjar, Mixpanel, Google Analytics, axe DevTools, Stark, Color Oracle, Jira, Confluence, Google Slides, Loom.

UI/UX Designer

Delta Airlines – Atlanta, GA Jun 2016 – Aug 2017

●Conducted user research and usability testing on airline modules (Flight Booking, Check-In, SkyMiles).

●Built user personas, journey maps, and responsive prototypes with Sketch, and InVision.

●Partnered with development teams on UI for seat selection, baggage options, and flight updates.

●Leveraged Delta’s enterprise design system to maintain brand and UX consistency.

●Focused on mobile-first design to optimize key travel features across devices.

●Ensured WCAG 2.0 compliance with proper contrast, alt text, and navigation support.

●Participated in Agile sprint cycles and design review meetings.

●Supported redesigns of SkyMiles dashboard and My Trips section based on A/B test results.

●Designed with globalization in mind, accommodating multiple languages, currency formats, and RTL layouts for international rollouts.

Environment : Sketch, InVision, WCAG 2.0, Agile, A/B testing, Delta’s enterprise design system.

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