Customer Service Representative
Resume:
Diamonique TaylorTillman
Chicago, IL *****
**********@*****.***
Willing to relocate to: Des Plaines, IL - Chicago, IL - O'hare International Airport, IL Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Harris and Harris collections - Chicago, IL
May 2024 to Present
• Discussing tax liability with taxpayer and creating a payment plan that allows them to pay what they owe
• Collecting payments via credit card or direct debit via phone
• Note every contact attempt and the outcome of the contact
• Updating credit files when debts are satisfied
• Beginning legal proceedings, such as foreclosure or repossession, when debts can’t be settled Call Agent
Innovation Group North America - Schaumburg, IL
November 2021 to Present
• Promptly aid individuals who have been in a vehicle accident by serving as the primary point of contact for all inbound emergency calls.
• Collaboratively work with other departments to quickly, efficiently, and empathetically resolve customer and/or vendor issues.
• Utilize strong problem-solving skills with ability to come to a quick and effective resolution.
• Arrange tows, rental vehicles, glass and collision repairs (if necessary) through our network.
• Efficiently responding to inbound calls from vendors, clients, or drivers concerning vehicle
• Follow up with clients, vendors, and repair facilities to ensure that repairs are conducted in a timely manner and to reduce rental car expenses for clients. Dispatcher
Emergency24 - Des Plaines, IL
May 2023 to May 2024
• Help people when they need it most by responding to fire, burglary and other alarms
• Dispatch to Police and Fire departments across the country
• Handle high-volume of inbound and outbound calls concerning alarms and systems
• Monitor alarm systems using our software and systems Collections Agent
AmeriCash Loans, LLC - Des Plaines, IL
April 2022 to March 2024
• Collect payments on past due bills.
• Create a list of people who have not made payments
• Attempt to collect payment
• Set up repayment plans and new terms
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Housekeeper Supervisor
Extended Stay America - Des Plaines, IL
July 2020 to March 2021
My responsibilities include organizing employee shifts, train housekeepers on cleaning and maintenance tasks and motivating team members and checking private and public areas for tidiness. Also, Schedule shifts and arrange for replacements in cases of absence. Participate in large cleaning projects as require and ensure compliance with safety and sanitation policies in all areas. Housekeeper Supervisor
Morrison Healthcare - Schaumburg, IL
July 2017 to May 2020
• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas Education
Bachelor's in Criminal justice
Northeastern University - Chicago, IL
August 2016 to May 2020
High school diploma or GED
Skills
• Time Management
• Supervising Experience (2 years)
• Housekeeping Management
• Payroll
• Front Desk
• Hotel experience
• Heavy lifting
• Dispatching
• Customer service
• Sales
• Leadership
• E-commerce
• Remodeling
• Military
• Microsoft Access
• Typing
• Management
• Management
• First aid
• Organizational skills
• Microsoft Word
• Administrative experience
Certifications and Licenses
Customer Service
Office Assistant
March 2016 to July 2019
Contact this candidate