Project Manager Management

Glenn E. Alvarez

Tracy, CA *****

209-***-**** - ***************@*****.***

Skills

Project Management

Agile

Data center Operations

ITIL Strategic Planning

Organizational Planning

Staff Management & Development

Applications Development

ServiceNow (ITSM)

IT Operations in Unix & Windows

SAP Basis consulting

ITIL Process Design

Microsoft Office 365

Microsoft Azure Cloud

Cisco Networks

Professional Summary

Over 10 years' experience in project management in IT Operations, Unix environments, and desktop support, managing IT infrastructure environments. Experience in different cloud environments including SaaS and IaaS. Implemented ServiceNow for large clients (Coca-Cola, Sysco Foods & Micheal’s stores). Managed multiple projects involving implementations of ITSM processes including Change management and Incident management. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Work History

11/2023 to 10/2024

Program/Project Manager

R4 Solutions, Inc. – Sunnyvale, CA

Infrastructure PM for two client's, Molina Healthcare and Renown Healthcare

Managed and coordinated 6 different projects with 12 direct reports

Provisioning of Azure environments using Azure tools, portal and Terraform

Orchestrated application and server migrations with Windows and Database components

Provisioned over 300 Non-Prod servers for all environments (DEV,QA, UAT, Config., and Stage

Managed teams provisioning Azure Data Factory for movement and transformation of data

Configured Azure for IaaS, PaaS, and SaaS

Planned, designed, and scheduled phases for large projects.

Met project deadlines without sacrificing build quality or workplace safety.

Established effective communication among team members for enhanced collaboration and successful project completion.

Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

06/2022 to 10/2023

Project Manager

Wipro Company – Palo Alto, CA

As Infrastructure PM coordinated application and server migrations, identifying application properties, owners and components

Performed database analysis on PowerVM vs

AIX P7 Bare metal machines and separated servers of data for security using HTTP proxy servers

Coordinated with senior managers and developed project plans

Led AIX and storage teams to deliver project on time

Project involved over 300 PVM's

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

09/2021 to 06/2022

Sr. Project Manager

HCL Americas – Sunnyvale, CA

As Senior Infrastructure PM utilizing Agile methods on creating server migrations with both Cloud (Azure) VM's, and physical servers

Project managed multiple teams (Linux, DBA, & SAP Basis) building over 150 servers in different environments per month

On Automation build cycles database servers included components for security and monitoring

Familiar with new network subscriptions (Vnet's & subnet's)

This included encryption protocols and firewalls between DMZ's

Led efforts for managing and reducing costs on multiple Azure clouds, involving shutdowns, startups & decommissions

Project managed updates across 1500+ servers every 30 days

10/2011 to 05/2021

Lead Consultant

Infosys Technologies LTD. – Palo Alto, CA

Managed multiple teams both onshore and offshore developing multiple ITIL disciplines for large Retail clients

Processes included workflows in Incident, Problem, Change, Configuration Management

Helped migrate client from JIRA to ServiceNow

Developed processes and procedures for Service Desk

Led Storage support transition efforts that involved multiple onshore and offshore teams

Developed methodologies and calculations for SLA's and KPI's for multiple clients

Held strategy meetings with VP's and C level management for process development in cross functional organizations that involved Business and IT

Implemented Service Now, client project involved process harmonization in 5 different ITIL disciplines for client's Business and IT groups

Senior PM on 3 different client datacenter migrations coordinating applications, server migrations, users, and components

Migrations included working with cloud (AWS) teams, VM's, physical servers and applications teams

This included database security best practices like regular backup, security patching every 30 days, download restrictions, and no local data storage

Worked with different large clients utilizing JIRA, Waterfall & Agile

Familiar with network security measures such as firewall rules, security assessments and provisioning server environments

Responsibilities include integrating business and IT around Hosted Services product rollouts

Established new process TEM (Technical Environment Management)

This allowed more control on provisioning new VM environments and reclaiming thousands of VM environments

Managed TEM team gathering information for over 300 Applications/Packages over 12,000 servers, and 8000 databases

09/2009 to 08/2011

Senior IT Project Manager

Cisco Systems Inc. – San Jose, CA

In charge of Hosted Services Operations for multiple projects

Responsibilities include integrating business and IT around Hosted Services product rollouts

Managed daily IT Operations meeting, collaborated with senior management, and other IT vendors

Led IT Change Management project, wrote processes and procedures

Working with cross functional groups, Engineering and QA to integrate IT processes

Project manager for IPv6/Network redesign project

Project tracking with JIRA as well as incident tracking

Established an IPv6 Advisory Committee in cross functional area to determine IPv6 services (DNS, DHCP & Etc.) availability to key stakeholders

Database Security Alignment project was chartered to align Cisco IronPort production databases with Cisco InfoSec and STBU Infrastructure security practices

Led daily Operation meetings tracking Infrastructure and SaaS environment issues

Worked with key stakeholders addressing issues in different cloud environments

06/2006 to 09/2009

Senior IT Consultant

Accenture – San Francisco, CA

Advised business leaders from small business to fortune 500 companies on IT infrastructure to enable them to better manage various IT environments by creating strategies for long term solutions

Created internal stakeholder communications, performed IT readiness and wrote procedures for client organizations

Saved a large healthcare organization $1.2 million in mailings through project leadership streamlining a mailing database system

Established an ITIL based IT Global Change Management structure that included a C-level Change Advisory Board which reduced the number of outages by 30%

For healthcare client increased software releases from 3 to 6 in a 3-month period by utilizing ITIL processes for key improvement recommendations and strategic project management for a healthcare provider

As Operations Lead, created ITIL standard processes for incident, problem, and change management

Collaborated directly with the CIO, Director of software development, and other senior managers to release projects on time

Drove a project that generated over $5.0M in revenue for a government client interested in adding over 150 servers into the current datacenter and integrate best-in-class applications and processes

Developed a roadmaps for a Next Generation Data Center

02/1995 to 06/2006

Account Support Consultant

Hewlett – Packard – Pleasanton, CA

Supported Mission Critical support solutions for client environments to operate in high availability environment

Single point of contact between client and HP Services for any support issues

Managed complex projects in various mission critical accounts

Assured development of SAP best practices across US regions as SAP regional team leader, collected and shared implementation experience with counterparts in other regions

Project managed installations using PM tools for high-availability observer application in mission-critical accounts, assuring timely installation and reporting

Identified new SAP business through mission critical reviews, key contributor at customer strategic planning meetings

Education

07/2002

Master in Business Administration: Technology Management

University of Phoenix - Pleasanton, California

07/1987

Bachelor of Science: Electronic Engineering Technology

DeVry Institute of Technology - Phoenix, Arizona

Certifications

IT Infrastructure Library (ITIL) version 3, 12/01/08

SAP Basis R 3 version 4.2

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