Project Manager, Program Managerr
Resume:
Imtiaz Merchant LinkedIn - imtiaz-merchant-9bb782230
Toronto, Ontario, Canada ***************@*****.*** +1-647-***-**** Permanent Resident Professional Summary
• Project / Program Manager with experience in Bid, Project, Program, Portfolio, PMO, Resource and Operations Management.
• Managed onsite, offshore and remote implementation, customization, upgrade and turnkey and SAS projects using Waterfall and Agile Methodology for Reputed Institutions like IMF USA, Rabobank Shanghai, Central Bank of Malta, Donau Bank Vienna, Affin Bank Malaysia, UTB Nairobi, FBC Harare, Barclays India, HDFC Bank, Canara Bank, SIDBI, Yes Bank, etc.
• Managed YOY 250+ Projects with Revenue $16MM+ which deployed 300+ Resources.
• Functional Knowledge of Core Banking, Payments (SWIFT) and Funds Transfer, Trade Finance
(Bills of Collection and Letter of Credit), Money Market.
• Prince2@7 Certified Project Manager and Practitioner and Oracle Certified Project and Bid Manager
Areas of Expertise
§ Managing Bids, Requirements, Scope, Schedule, Quality, Risks, Issues, Resource, Stakeholder, Relationship, Cost, Audit and Compliance
§ Managing Customers, Vendors, Internal Stakeholders, Cross functional and technical delivery teams
§ Preparing Proposals, Estimators, Profitability, Contract and Governance documents.
§ Bid planning, preparation, coordination, tracking, approval, presentation and reporting.
§ Preparing and reviewing Functional, Design, Program and Tech Documents.
§ Preparing and Tracking Project Charter, Process Notes, Governance document and Project Plan using Microsoft Project, Excel and Power Point.
§ Ensuring Profitability and Organizational, Regulatory and Project compliance
§ Managed Risks and Issues using Jira and Confluence. Work History
EasyDoctor VentureCo Inc. - Since April 2022
Healthcare company which connects Doctors, Pharmacists and Patients. Part Time - Toronto, Ontario, Canada - Project Manager
- Telehealth medical solution requirement gathering, analysis, design and documentation.
- Requirement discussions, vendor selection and contracting.
- Project Plan preparation, finalization and tracking.
- Tracking Software development, Risks and Issues with Vendors and updating Stakeholders on progress.
- Preparing Test Plans for delivered products.
Oracle Financial Services Software Limited (OFSSL) - Formerly: i-flex Solutions Limited Formerly: Citicorp Information Technology Industries Limited (CITIL) Mumbai, Maharashtra, India (June 1996 – Jan 2025)
Program Manager – 2024-2025
- Scrum master for all projects in my group.
- Part of Agile implementation team for application of Standard Processes using Jira and Confluence for the group.
Consulting Practice Manager - 2008 - 2023
- Head of Project Management Office (PMO) responsible for all Bid and Project Management for all projects in my group
- Project Manager for Implementation, Support, Turnkey Projects and retail banking related CEMLI for reputed clients like HDFC Bank, Yes Bank
- Annually managed portfolio of 250+ projects which deployed 300+ resources. Majority of projects achieved margins of over 70%.
- Managed Pre-Project activities like Bid Preparation and Approval, Contracting, Vendor Management and adherence to organization level internal project processes.
- Tracked group level Budget and provided Forecasts. Consistently achieved or exceeded Budget across years. Annual Revenue growing from $6MM to $24MM.
- Responsible for Resource, Scope, Schedule, Cost, Quality, Risk and Stakeholder Management for all projects in the group.
- Project Activities include:
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Þ Project Start-up
o Coordinate with Internal and external teams to activate Projects o Resource Management – Deploy Project teams for approved Projects based on agreed upon Delivery schedule with Delivery Teams
Þ Project Tracking –
o Track Project progress, delivery schedule and Milestones for active projects with Delivery teams and report to Senior Management on progress o Track Utilization, Profitability and Update Project Plans based on inputs from Delivery teams and report status to Bank stakeholders and Internal Senior Management. o Meet deadlines and TAT without compromising quality norms and adhering to SLA. o Milestone Tracking - Invoice Generation, Dispatch, Tracking, reporting and Payment closure for all Project milestones with Bank and Internal stakeholders. Þ Project Closure
o Secure Compliance of Project. Activate project closure, Update Lessons Learnt and Disband project teams.
Senior Consultant - Jun 1996 – Jul 2008
- Project Manager for Onsite and Offshore implementation of Corporate Banking Solution in Asia, Europe and Africa for clients including IMF, Rabobank Shanghai, Barclays India, HDFC Bank, Central Bank of Malta, Donau Bank Vienna, FBC Harare, Canara Bank, SACO, etc.
- Delivery Manager for CEMLI Changes in Corporate Banking upgrade, Payments System, Interface Development, Technical upgrades and International Operations for multiple clients.
- Head of Change Control Board for Corporate Customization team
- Head of Global Support for Micro Banker. Responsible for support for 105 customers across 60 countries Support Manager for clients in Asia and Europe
- Developed new functionality in Banking products using Business Basic Plus (BBx), Visual Basic Macros, Oracle SQL and Developer Forms.
Academics and IT Certifications
Þ Batchelor of Science (Physics & Computers) from University of Bombay in 1989. Þ ASM (Advanced System Management) from N.I.I.T in 1990. Þ Oracle D2K from SIS in 2000.
Þ Oracle Certified Bid Manager Level 3
Þ Oracle Certified Project Manager Level 4
Þ Certification on AI Essentials on Servicenow
Þ Prince2 Certified Foundation and Practitioner in Project Management Skill Sets
Banking CASA, Deposits, Payments (SWIFT), Loans, Credit, GL, Operations, Bills and Collection, Letter of Credit
Operating
System
UNIX, Windows NT, DOS Based, Prime and Sun Solaris. Language Oracle Forms and SQL, MYSQL Developer 2000, Business Basic Plus(BBx4, Pro5), PHP.
Tools Oracle Apex, Excel and VBA Macros, Reporting and tracking using MS Project, Excel, MPP and Word
Products Business Objects, Oracle Fusion, Jira, Confluence, ServiceNow. Packages Banking Packages MicroBanker, Flexcube and COSMOS Functional Planning, Analysis, Design, Documentation, Presentation, Test Plan Preparation and Execution, Issue management, Configuration Management, Risk Management
Languages
Þ English – Fluent in Reading, Writing and Speaking Þ Hindi – Fluent in Reading, Writing and Speaking
Þ Marathi – Basics in Reading, Writing and Speaking Þ Hindi – Basics in Reading Speaking
Technical Skills
Þ Oracle SQL, Forms and Reports, Oracle Apex and MySql Þ PHP, Business Basic Plus
Þ VB Macros
Þ Jira, Slack, Confluence, MS Project, Microsoft Products
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