Independent Contractor Customer Service

Shonda L. Griffin

Independent Contractor Medical Courier Driver

Riverside, CA 951-***-**** 951-***-****

Customer service skills: along with problem solving capabilities. Strong verbal and communication skills, problem solver and multitasker. Self motivated and reliable. Dependable and detail-oriented 1099 Independent Contractor with extensive experience in logistics, client service, and self-directed task execution. Proven track record in handling medical specimens, ensuring timely deliveries, and maintaining full HIPAA compliance. Technically adept in using GPS, route optimization tools, and mobile delivery apps. Recognized for strong problem-solving, confidentiality, and consistently delivering top-tier customer service while working independently.

Core Competencies

Medical Specimen Handling

HIPAA Compliance Awareness

Chain of Custody Documentation

Route Optimization & Time Management

GPS Navigation & Delivery Apps

Reliable Vehicle Operation

Client Communication & Satisfaction

Independent Contractor Logistics

Professional Experience

Independent Contractor / Medical Courier Driver

Self-Employed – Riverside, CA

July 2019 – Present

Transport sensitive medical packages, documents, and equipment across Southern California for healthcare and lab clients.

Maintain an on-time delivery schedule by using GPS and route optimization tools.

Ensure the integrity and confidentiality of all medical items in compliance with HIPAA regulations.

Complete accurate chain-of-custody documentation and maintain secure delivery protocols.

Communicate professionally with clients to provide status updates, resolve concerns, and confirm deliveries.

Service Officer – Riverside County Sheriff’s Department

Jurupa Valley & Moreno Valley Stations

Jan 2003 – Jul 2019

Performed Live Scan fingerprinting services and communicated over law enforcement radio systems.

Handled logistics and secure transport of vehicles, equipment, and classified materials throughout the county.

Applied OSHA and County of Riverside safety protocols, including Bloodborne Pathogen Exposure Control.

Supervised work release trustees and assisted with administrative support across multiple stations.

Provided patrol and logistics support for RUHS (Riverside University Health Systems) Hospital.

Freelance Reviewer / Content Assistant (Remote)

2010 – Present

Conducted testing and reviews for digital products and mobile applications.

Published 6,000+ verified reviews on Google, Amazon, and other platforms.

Supported businesses by posting photos, content, and feedback on social and business channels.

Maintained project schedules independently with consistent attention to detail and deadlines.

Education

Bachelor of Science – Criminal Justice Administration

National University – San Diego, CA

Associate’s Degree – General Education

Chaffey College – Rancho Cucamonga, CA

Certifications & Additional Information

Valid California Driver’s License Clean Driving Record

Reliable, Insured Vehicle

HIPAA & Bloodborne Pathogens Certified

Flexible Schedule for On-Demand & Scheduled Routes

Professional References Available Upon Request

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