Administrative Assistant Customer Service

Caroline Gmeinweser

Edmonton, AB ***********@*****.*** 780-***-****

Professional Summary

Detail-oriented Administrative Assistant with 10+ years of experience in office administration, customer service, and financial record management. Skilled in streamlining processes, coordinating communications, and maintaining compliance with organizational policies. Recognized for problem-solving, multitasking, and ensuring efficient day-to-day operations in fast-paced environments.

Core Skills

Office Administration Scheduling Correspondence Document Preparation Invoicing & AR Payment Processing Financial Tracking Client Relations Customer Service Written Communication Microsoft Office Suite SharePoint Google Workspace Adobe Acrobat First Aid Certified

Professional Experience

Boyle Street Community Services – Edmonton, AB

Administrative Assistant – Housing Mar 2024 – Aug 2025

- Streamlined lease renewals for 50 housing units, ensuring 100% compliance and accuracy.

- Coordinated with Alberta Works and AISH, resolving client paperwork issues promptly.

- Assisted in updating housing policies, improving process efficiency.

- Managed invoicing across multiple projects with accurate financial tracking.

- Organized catering for 40+ staff/clients, enhancing team operations.

Monarch Insurance Brokers – Edmonton, AB

Administrative Assistant Jul 2020 – Sep 2022

- Processed Direct Bill Policy invoicing, ensuring accuracy and timeliness.

- Reduced overdue accounts through proactive reminders and client communication.

- Drafted and proofread business letters, reports, and internal documents.

- Supported team workflows across multiple admin systems.

Monarch Insurance Brokers – Edmonton, AB

Receptionist Jun 2017 – Jul 2020

- Served as first point of contact, delivering professional service to all clients.

- Processed payments via Moneris, maintaining accurate records.

- Organized client filing systems, improving accessibility.

Esquire Management Group – Edmonton, AB

Property Administrator Nov 2016 – May 2017

- Prepared reports, letters, and meeting minutes for management team.

- Resolved client and vendor inquiries, maintaining smooth operations.

- Managed scheduling, documentation, and records.

Matt & Ashley’s No Frills – Edmonton, AB

Cashier / Cash Office Jul 2013 – Aug 2014

- Balanced tills and managed $10K daily cash operations.

- Delivered excellent customer service and resolved concerns quickly.

- Maintained transaction accuracy and compliance.

Education

MacEwan University School of Business – Edmonton, AB

Administrative Office Assistant Certificate Sep 2015 – Jun 2016

Additional Information

- Fluent in English

Level One General Insurance License

Contact this candidate