Project Manager Management

ANGELA POPE

*** ********* ******, ********** ** *5215 205-***-**** ***********@*****.***

OBJECTIVE

I am an experienced Project Manager with diverse industry experience in banking, cyber security, insurance and IT networking administration. My professional expertise includes project management, system applications, disaster recovery planning, and information protection analysis.

EXPERIENCE

Signature Performance Inc.

Remote Customer Support Agent 04/2022 – 02/2025

Conducted every transaction with a customer focused approach that ensured first call resolution while achieving quality scores and maintaining production standards.

Researched and evaluated medical claims and benefits for proper adjudication, documented call activities, and maintained a working knowledge of applicable VA regulations as they related to the veterans 72-hour notification requirements.

Documented call activity and made requests for corrective action into VA systems

The systems used include using client systems, soft phone systems, and customer relationship management software.

Globe Life Insurance Company

Licensed Insurance Agent 06/2019 02/2022

Conducted fact finding appointments to identify client needs and financial situation.

Developed tailored insurance plans and close sales by quoting rates and providing solutions.

Used CRM software to manage client relationships and analyze client risk profiles to ensure they have adequate and suitable coverage.

Acted as a liaison between client and underwriters, ensuring accurate information is submitted for coverage.

Provided continuing service by processing changes, managing policy loan applications, and delivering benefits.

Cultivated and maintained long-term relationships with clients to foster trust and retain business.

EDUCATION

ITT Technical Institute-Bessemer Bachelor’s Degree 2016 Major in Bachelor of Science/Project Management Minor in Computer Networking and Administration

AWARDS AND ACKNOWLEDGEMENTS

Recipient of the Signature Performance MVP Award – a performance-driven recognition for associates that demonstrated exceptional efficiency and production, consistently delivered top-notch quality and service excellence, and actively participated in embodying their core values.

Developed a plan to maximize team performance through leading, mentoring, training and motivating team members.

Increased database security and cost efficiency by 50% by updating network systems to support confidential company operations and eliminating hacking abilities.

Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations.

Skills and Abilities Summary

Quantitative and Qualitative Analysis Team building and Collaboration Problem-solving Leadership Network Engineering Standards and Protocol Linux Operating System and Administration Procure and Contract Management Quality Professional Development Project Communication and Documentation Database Development Information Systems and Security

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