Customer Service Representative

Claxton Hepbutn Medical Center Ogdensburg, NY

Medical Secretaries 2/2020-9/2022

WESTERN NEW YORK INDEPENDENT BUFFALO, NY

Home Health aide 1/2023-3/2023

SHERRY LYNN DAWLEY

** ****** ****, ******, NY 13658 Home: 315-***-**** **************@*****.*** Summary of Qualifications

I handle pressure and multitasking easliey. Answering phones and taking orders from Multiple people at the same time.. Computer skills, main switchboard operation skills. Personal care provider, home health aide. Many experience in many differnt skills and positions.

Work Experience

administer medications or treatments

communicate visually or verbally

empathize with others during counseling or related services feed patients

lift or transport ill or injured patients

maintain dental or medical records

drive automobile, van, or light truck

clean rooms or work areas

observe patient condition

plan menus

cook meals

use first aid procedures

provide in home patient care

use hair, cosmetic, or nail care instruments

work with persons with mental disabilities or illnesses assist patient with dressing, undressing, grooming, or bathing advise families with household problems

Working in fast-paced emergency room, patient care, secretarial skills, phone operation, setting up transportation for patients, cleaning rooms, helping patients with self-care, following directions and orders from Mutiple people at different levels threw out the hospital.

Deer Valley Trails Saint Regis Falls, NY

Bartender 3/2013-8/2015

Western New York Independent Living Buffalo, NY

Home Health aide 6/2016-8/2020

administer medications or treatments

use interviewing procedures

communicate visually or verbally

empathize with others during counseling or related services feed patients

lift or transport ill or injured patients

maintain dental or medical records

drive automobile, van, or light truck

clean rooms or work areas

observe patient condition

plan menus

cook meals

use first aid procedures

provide in home patient care

purchase food or beverages

relate to clients' socioeconomic conditions

use hair, cosmetic, or nail care instruments

work with persons with mental disabilities or illnesses assist patient with dressing, undressing, grooming, or bathing train family members to provide bedside care

advise families with household problems

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Penn Foster NY

Certificate in Medical Billing and Coding

Parishville Hopkinton Central School NY

High School Diploma in High School 6/2003

North Country Community College NY

Busniess Management in Office Technology 6/2005

Turning Stone Verona, NY

Food Beverage Server 3/2006-2/2008

LOWE'S HOME CENTERS INC SAINT LOUIS, MO

CUSTOMER SERVICE 4/2008-6/2008

LOWE'S HOME CENTERS INC SAINT LOUIS, MO

Cashier 3/2006-5/2008

LEONARD ORLANDO POTSDAM, NY

ASST 7/2009-8/2009

Timber Parishville, NY

Tavern

Food and Beverage server 9/2009-3/2013

Personal digital assistants PDA

Understanding written sentences and paragraphs in work related documents. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Communicating effectively in writing as appropriate for the needs of the audience. Talking to others to convey information effectively. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Understanding the implications of new information for both current and future problem-solving and decision-making. Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Bringing others together and trying to reconcile differences. Analyzing needs and product requirements to create a design. Ensured that food was prepared with correct recipe, portion sizes and presentation. Please edit to select items Counted money.

Made bank deposits.

Resolved customer complaints regarding food quality, service and facilities. Please edit to select items Ensured that food was prepared quickly and on time. Scheduled and received food and beverage deliveries. analyze menus

use knowledge of food handling rules

use government regulations

LAST EMPLOYER ON TCC RECORD FOR UI

LAST EMPLOYER ON TCC RECORD FOR UI

LAST EMPLOYER ON TCC RECORD FOR UI

cashier server customer service

Education & Training

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