Scrum Master Project Manager

JEFFREY JEAN-MICHEL

Dallas, Texas · 940-***-****

****.*******@*****.*** · Jeffrey Jean-Michel LinkedIn

Agile leader with 7+ years of experience managing enterprise IT projects across financial services and mortgage industries. Skilled at leading onshore/offshore teams, balancing Scrum Master and PM responsibilities, and coaching organizations through Agile transformations. Known for driving delivery, risk mitigation, and executive-level communication.

SKILLS

Customer Success & Retention

Agile (Scrum, SAFe, Waterfall) SaaS Implementation

Client Onboarding

Account Management Stakeholder Engagement

Risk & Issue Mgmt

Process Improvement

Cross-Functional Leadership

Tools: Salesforce, HubSpot, Zendesk, Jira, Confluence, Microsoft Office, Azure DevOps

EXPERIENCE

SEP 2023 - PRESENT

Implementation Project Manager, CellGate Access Control Systems (Onsite)

Led activation and Saas implementation projects; authored training and process documentation that reduced support tickets 30% and boosted adoption to 85%+.

Facilitated Agile Ceremonies and Cross-Team Meetings, Improving Alignment and Stakeholder Satisfaction By 25%.

AUG 2020 - APR 2023

Project Manager Scrum Master, CBRE Contract (Hybrid)

Guided 3 cross-functional Agile teams (onshore/offshore), increasing velocity 20%; ensured accurate Jira/Confluence tracking.

Balanced Scrum/PM duties—budgets, schedules, RAID logs—while supporting cloud migration & security projects.

Produced charters, RACI matrices, and risk logs; delivered KPI reporting that improved transparency and decision-making.

SEP 2017 - AUG 2020

Project Manager Scrum Master, MR. COOPER MORTGAGE (REMOTE)

Guided 2 Agile teams through transformation from Waterfall to Scrum; coached on ceremonies, backlog refinement, and Agile best practices.

Managed onboarding and delivery programs, ensuring compliance and strengthening engagement, driving 15% retention growth.

Streamlined workflows with cross-functional partners, reducing turnaround times and improving customer experience.

MAR 2015 - SEP 2017

Project Manager Scrum Master, NATIONAL GENERAL INSURANCE (REMOTE)

Partnered with Product Owners to define requirements, user stories, and project plans.

Led 2 SAFe teams on UX improvement projects; coordinated with QA, Engineering, and vendors.

Coached Agile teams, ensuring transparency, accountability, and delivery of large cross-team initiatives.

EDUCATION AND CERTIFICATIONS

BUSINESS ADMINISTRATION B.A, TEXAS WOMAN’S UNIVERSITY

CERTIFIED SCRUM MASTER, SCRUM ALLIANCE

PMP CERT ID #4171281, PROJECT MANAGEMENT INSTITUTE

NMLS #2238143

Contact this candidate