Customer Support Service

520-***-**** *************@*****.***

SUMMARY

Qualified caregiver specializes in personal care and related services under direction, instruction and

supervision of registered nurses. History of managing mobility support, administering medications and

organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe

environment.

● SKILLS

● Compassionate Client Care

● Progress Documentation

● Quality Program Protocols

● Care Plan Management

EXPERIENCE

05/2018 to 02/2022 Home Health Aide

ResCare Residential Services Tucson, AZ

● Assisted clients with bathing, dressing and incontinence care.

● Cared for patients by assisting with personal hygiene tasks and completing

basic household chores.

● Maintained clean and well-organized environment for client happiness and

safety.

05/2017 to 08/2017 CSR

APAC Customer Services Tucson, AZ

● Promoted high customer satisfaction by resolving problems with

knowledgeable and friendly service.

● Answered incoming calls and emails, providing frontline customer support or

assistance with product and service transactions.

● Remained calm and professional in stressful circumstances and effectively

diffused tense situations.

● Developed strong customer relationships to encourage repeat business.

● Answered inbound calls, chats and emails to facilitate customer service.

● 02/2014 to

05/2014

CSR

Afni Call Center Tucson, AZ

● Promoted high customer satisfaction by resolving problems with

knowledgeable and friendly service.

● Answered incoming calls and emails, providing frontline customer support or

assistance with product and service transactions.

● Remained calm and professional in stressful circumstances and effectively

diffused tense situations.

● Answered inbound calls, chats and emails to facilitate customer service.

EDUCATION AND TRAINING

06/1986 High School Diploma

Woodstock Il Woodstock Il

1990-1995 CNA CERTIFICATE

ARIZONA

1995-1998 CNA CERTIFICATE

MISSOUR

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