Customer Service Los Angeles

Malcolm Campbell

Los Angeles, CA *******.************@*****.*** [267] 414-3176

EDUCATION

University of Colorado, Boulder Boulder, CO 2021-2024

Bachelor of Arts, Ecology and Evolutionary Biology

Cumulative GPA: 3.66

Member of EBIO club organizing committee

Utilized UNIX in Genomics course to map genome of Helianthus anomalus

Traveled to Ecuador and the Galapagos Islands for Global Intensive course entailing naturalist observations and cultural immersion

SKILLS

Software Tools:

Communication:

Customer Service:

Excel, Word, RStudio, Adobe

Excellent English written and oral communication

Phone etiquette, problem solving, multi-tasking, time management, attention to detail

Technical skills: Highly Proficient

Communication level: Expert

Experience: 2 years in restaurants (Front of House), 2 years as a mover

EXPERIENCE

Blue Plate Taco Host Santa Monica, CA Feb. 2025--Present

Presented as the first interaction any potential guest has with the business

Directed seating incoming guests, including reservations, to optimize server performance and guest satisfaction.

Independently managed the flow of guests, upwards of 300 in a night, with high levels of success

Free Range Movers Mover/Packer Boulder, CO Oct. 2022--May 2024

Communicated clearly with clients to properly prepare for moves

Worked in a team environment of 2-6 movers to enact all stages of a move with maximum efficiency and safety

Collected payments and ensured all customer feedback was relayed to the company owner

VDCI Mosquito Control Field Technician Boulder, CO Apr. 2022—Sep. 2022

Maintained safe and efficient operation of company vehicle

Independently monitored inspection route to check for presence of mosquitos and apply proper pesticide

INTERESTS

Sports: Avid snowboarder and novice climber/surfer. Go birds!

Hobbies: Fixing a 50 year old motorcycle, working out, hiking.

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