Project Management Program Manager
Resume:
Minchao (Frank) Yu
Location: ***** Parkwood Drive, Cupertino CA, USA 95014
*********@*****.*** (preferable)
References Available Upon Request 1 / 3
SUMMARY OF QUALIFICATIONS
• 13 years of in-depth project management experience working with engineers and cross-functional teams on complex
(SDLC, IT infra, SaaS Cloud apps) projects.
• 3+ years of SaaS app experience to migrate, integrate, and optimize workflows and tools (Slack, Jira/Confluence, Adobe, GSuite, Zoom, Miro, ServiceNow and Notion) for a streamlined and efficient enterprise app ecosystem.
• 6 years of proficiency in the project management tool (Jira, Confluence) and related system/network/security architectures across IT operations environments (Server/Data Center/Cloud).
• PMP credential holder (PMP ID: 1593296, Certificate Number: 1311514).
• Technical expertise in C/C++, VB, SQL/JQL/MDX, REST API, Python, HTML, Groovy scripts, OAuth2, Microsoft Azure, and network/WAN/LAN environments.
• Skilled in working independently or collaboratively within management teams, with a demonstrated ability to adapt quickly to dynamic environments.
• Strong written and verbal English communication skills enable seamless collaboration with cross-functional teams.
• A Canadian citizen holding a valid TN work visa
WORK HISTORY
Sr. Technical Program Manager 2022/03 ~ Present
Tencent America LLC Palo Alto, USA
• Planned and deployed SaaS application projects for Slack, Jira, Confluence, Adobe, GSuite, Zoom, Miro, ServiceNow and Notion, using project management methodologies, including standups, retrospectives, sprint planning, roadmaps and milestones, risk/issue tracking, and change management.
• Led the integration and migration of the above SaaS app ecosystem across Tencent and its affiliated functional teams.
• Designed and implemented IT infrastructure and cloud domain projects, including automated license provisioning and de-provisioning between SaaS applications and identity providers (OKTA, Azure, Yufu).
• Negotiated and secured SaaS vendor agreements, including MSAs, order forms, and purchase orders (POs).
• Consolidated and reported project data and KPIs to the management team on a periodic basis.
• Delivered systematic technical solutions and workarounds across Tencent studios and functional teams for SaaS application issues.
Expectation: Seeking to grow and advance my career in a dynamic, program management-driven environment. Jira Developer 2021/05 ~ 2022/03
Google (on behalf of Intelliswift as full-time contractor) San Jose, USA
• Developed the data sync functions between Jira and the external system.
• Developed all kinds of UI functions for Jira form. Leaving reason: Ended Google contract, then joined Tencent America as a FTE. Jira/Conf System Engineer 2019/07 ~ 2021/05
eBay (on behalf of cPrime/Rite Pros as full-time contractor) San Jose, USA
• Set up SAML SSO, SSL for user authentication, and security.
• Configured the OAuth2 authentication for email handling of Office365.
• Developed the custom Jira workflow / Service Desk request form, automation, and SLA with plug-ins/scripts/JQL. Leaving reason: Completed eBay contract, then joined Google as a contractor. Jira Administrator/Developer 2019/03 ~ 2019/06
Airbnb (on behalf of cPrime/NodeLogix as full-time contractor) San Francisco, USA
• Responsible for JIRA Software/Service Desk setup, development and maintenance in JIRA DC v7.13.3
• Developed the complex JIRA/JSD workflow (condition/validator/post-function), automation (pre-filled values, email notification, SLA sync, etc.), issue type/field/screen/priority/permission/notification scheme, etc. Leaving reason: Completed a 3-month contract, then transitioned to the eBay project as a contractor. Minchao (Frank) Yu
Location: 10193 Parkwood Drive, Cupertino CA, USA 95014
*********@*****.*** (preferable)
References Available Upon Request 2 / 3
Jira/Conf Administrator 2018/08 ~ 2019/02
Agilent Technologies (on behalf of Cognizant/Resource Logistics as full-time contractor) Santa Clara, USA
• Developed project dashboards and reports with JQL scripts and MDX query based on JIRA and plug-in (eazyBI)
• Data migration from external system (such as Test Track Pro) to JIRA with CSV data files Leaving reason: Completed a 6-month contract, then joined Airbnb as a contractor. Jira/Conf Consultant 2018/05 ~ 2018/11
Sephora (on behalf of iTalent)
(2018/05~2018/07 full-time contractor, 2018/08~2018/11 remote part-time contractor) San Francisco, USA
• Analyzed, reviewed and documented the existing JIRA/Confluence instances that were involved in 3257 users, 118 projects, 230,000+ tickets, 262 Confluence spaces, SSO and MFA
• Developed and published the JIRA Administration SOP, such as New User Request, Troubleshooting Request, New Feature Request, etc.
Leaving reason: Completed Sephora contract, then joined Agilent as a contractor. JIRA/Conf Administrator & Business Analyst, Web Solution Team 2016/04 ~ 2017/07 Provincial Health Services Authority (PHSA) (full-time) Vancouver, Canada For CST (Clinical & System Transformation) Project (http://cstproject.ca/), which was managed by a consortium group of PHSA, VCH and PHC, and was involved in $870M to establish a standard, end-to-end clinical information system and environment in British Columbia provincial health authority of Canada.
• Communicated with cross-functional teams about Jira and Confluence business requirements and solutions
• Developed JIRA project workflows, dashboards, and Confluence team spaces with Atlassian suite Leaving reason: Relocated to U.S. with my family from Canada. Sr. Project Analyst, PMO (Project Management Office) 2015/12 ~ 2016/03 Vancouver Coastal Health (VCH) Vancouver, Canada
For CST (Clinical & Systems Transformation) Project (http://cstproject.ca/), same as the above.
• Analyzed and defined CST project scope, goal, deliverables and managed scope changes with project steering board
• Developed and maintained CST project risk and mitigation plan, and escalated risks/issues in JIRA environment Leaving reason: After a 3-month contract at VCH, converted internally to full-time at PHSA. Head of PMO (Project Management Office) 2013/10 ~ 2015/08 Something Big Tech (Mobile Game industry) Shanghai, China For multiple ongoing mobile game development projects, which net profits were up to $10M.
• Accountable for mobile game program (multi-project) comprehensive management with Waterfall/Agile methodologies
• Established the company project management strategy from organization structure to project standards/procedures
• Conducted and instructed PMO team to deliver the portfolio level of project metrics, status report and project dashboard
• Coached project teams with project knowledge, processes and SOP, such as PMBOK/Agile Scrum methodology Leaving reason: Relocated to Canada with my family from China. Program Manager, PMO (Project Management Office) 2010/11 ~ 2012/12 DHL Aviation Services (Shanghai) CO., LTD (Logistics industry) Shanghai, China
(http://www.dhl.com/en/about_us/logistics_insights/events/north_asia_hub.html#.WXG38vmrocg) For North Asia Hub (NAH) project, which was involved in $175M budget to accommodate the increasing business of DHL Express and global forwarding in East Asia.
• Responsible for NAH project portfolio management of scope, master plan, cost tracking, risks/issues and quality control
• Developed and maintained NAH portfolio project procedures, and published timely project reports and analysis updates
• Communicated with internal cross-functional workstreams and external contractors as a core interface of NAH Portfolio Leaving reason: Completion of the DHL NAH project. Minchao (Frank) Yu
Location: 10193 Parkwood Drive, Cupertino CA, USA 95014
*********@*****.*** (preferable)
References Available Upon Request 3 / 3
Program Planning, PMO (Project Management Office) 2008/04 ~ 2010/10 Thales Software Systems (Shanghai) Co., LTD (Telecom Industry) Shanghai, China For 10 rail lines of signaling system projects, which was involved in $120M budget to keep all operation trains running in safety and security with the advanced signal communication network.
• Set up and maintained the integrated signaling system program planning for 10 product lines
• Developed and updated project WBS (Control Account/WP/Tasks), dependencies, and human resources in Primavera
• Assisted project director to deal with project purchase requests, purchase order, vendor contracts/agreements, etc. Leaving reason: Completed my work at Thales, then joined DHL. Technical Project Manager 2006/08 ~ 2008/04
InBetween Business Solution Limited (Web Software Industry) Shanghai, China For Retail BI (Business Intelligence) Development Project with $2M budget.
• Accountable for web-based BI (Business Intelligence) software development project from beginning to delivery
• Set up and tracked project schedule, milestones and validated project phase deliverables for engineering team Leaving reason: Completed my assignment at InBetween, then joined Thales. Technical Project Lead 2002/08 ~ 2006/05
Perfisans Networks Corporation (Semiconductor industry) Toronto, Canada For data storage device development project.
• Responsible for network storage development project based on hardware, software, and PCI/ATA protocol
• Managed software development, test, deployment and maintenance processes Leaving reason: Left the role to start a family life in China. Senior Software Engineer 2001/03 ~ 2002/04
HighPoint Technologies, Inc. (Semiconductor industry) Nanjing, China
• Developed data storage (RAID Controller) device driver Leaving reason: Left due to immigration to Canada. Software Engineer 1998/04 ~ 2001/03
NJWINS Technologies Inc. (IT Software industry) Nanjing, China
• Developed the ERP/MRP software system
Leaving reason: Completed my assignment at NJWINS, then joined HighPoint. PROFESSIONAL TRAININGS& CERTIFICATES
• PMP credential (issued by PMI)
• Project Risk Management (Harbourlink Consultant Associates)
• Passport to Program Management (issued by Thales) EDUCATION
Nanjing University 1996 ~ 2000
Bachelor’s Degree in Applied Electronics (Certified by World Education Services-WES)
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