Customer Service Data Entry

Kathleen Kropp

Baltimore, MD ***** 443-***-****

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PROFESSIONAL

SUMMARY

Dynamic Customer Service Representative with proven expertise at ARL LOGISTICS, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed high-pressure situations, ensuring satisfactory outcomes for clients and the company. Proficient in data entry, contributing to efficient operations and improved service delivery. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem- solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. SKILLS • Customer service • Active listening

• Critical thinking • Data entry

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE DISPATCHER 04/2005 to 04/2025 ARL LOGISTICS

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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EDUCATION Associate of Arts Business

Dundalk Community College, Baltimore, Maryland

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