Call Center

ANDREA ARNOLD

*********@**.*** 423-***-**** Kingsport, TN 37660

Summary

Resume

I graduated from John s Battle high school. After that I worked at CVS for about a year as a cashier I stocked did the

truck and anything I needed. After that I was a waitress you know like the usual waiting tables doing dishes cleaning

up handling money stuff like that. Ever since that I have worked at McDonald’s I have worked there for 9 to 10 years

maybe longer. Oh I have been a manager there for that long. So I worked on the computer handled cash answer the

phone handled bad situation can always resolve them if I needed to. So I can handle stress I can do multiple tasks at

once anything you need me to do I can do it. I also worked at act recently and just got let go from there out of the

blue but I worked there just a little bit over 2 years now. I was a stay at home agent and I did back office claims and

anything else they needed

Skills

Customer Relationship Management

¢ Data Entry

* Product Upselling

* Customer Service

Technical Support

* Account updating

* Sales closing

* Payment Processing

* Complaint resolution

* Call Control

* Quality Assurance

¢ Report Preparation

¢ Answering questions

* Product Knowledge

Resolving issues

* Gathering information

Experience

Act-On Kingsport, TN

Advanced Call Center Technology

10/2022 - Current

McDonald's Kingsport, TN

McDonald Manager

08/2016 - 09/2022

Education and Training

John S. Battle High School Bristol, VA

High School Diploma

09/2014

* Communicating with clients

* CallSelect

* Call control skills

* Call handling

* Customer Support

* Database Research

¢ Problem-solving skills

* Call Center Customer Service

* Training experience

¢ Technical Troubleshooting

* Call Center Operations

* Account Management

* Cash Handling

* Customer communications

* Quality Control

Back office agent

I did claims

Listen to calls

I pretty much seen what didn’t get filed and I filed it for the

customer

Manager

Customer care

Customer satisfaction

Tough situations

Handled money

Schedules

Truck

Anything they needed me to do pretty much I could do

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