Customer Service Specialist Ii

PY

PATRICIA YEAGER

*************@*****.*** 410-***-**** Baltimore, Md 21226

Dynamic professional with extensive experience in customer service and escalation resolution at Stealth Monitoring. Proven ability to enhance client satisfaction through effective communication and collaboration. Skilled in staff training and reporting, consistently achieving operational excellence and resolving complex issues efficiently. Committed to delivering exceptional results and fostering team development. Customer service

Escalation resolution

Customer communication

Staff training

Reporting and documentation

Stealth Monitoring Hanover, MD

Escalation Specialist II

04/2017 - Current

Navigates customer escalations to guarantee timely resolution and satisfaction.

Monitored live cameras of recycling and auto dealerships. Dispatching police or EMS to said properties.

Answered phones and made calls to clients regarding said properties. Collaborated with cross-functional teams to address complex client issues. Assisted in training of new hires.

Mattress Warehouse Oxnard Frederick,

MD

Store Manager

08/2007 - 09/2025

Oversaw daily store operations, ensuring high customer service standards. Managed inventory control, maintaining accurate product displays and timely reordering.

Trained staff to enhance sales techniques and deepen product knowledge. Executed opening and closing procedures for seamless store operations. Handled all monetary transactions and managed store deposits efficiently. Recorded and reported daily sales activity and commissions accurately. Facilitated customer pickups and ensured supply availability. Resolved customer issues promptly, enhancing overall satisfaction. South River High School Edgewater, MD

High School Diploma

05/1982

Yorktowne Business Institute Glen Burnie, MD

None in Office Administration

Northwest Career Center Baltimore, MD

None in Computer/Data Entry

Summary

Skills

Experience

Education and Training

Texas Private Security License

State of Maryland Security Systems Tech Certification References available upon request.

Certifications

References

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