Customer Service Technical Support
Resume:
Personal profile
Ability to listen and empathize
with a great sense of touch in
order to weave instantly
a relationship of trust with the
interlocutor.
**.******@*****.***
Born on
16/07/1997 Fes
Driving license B
Languages
Arabic – Native
French-Fluent
English-Fluent
Areas of interest
Reading
Muay-thai
Skills
Mastery of banking tools
Software Management (SAGE).
Office pack Control
Assets
Flexibility
Great communication skills
Reliability
Azzedine FARAJ
Professional experience
Telebanker
SOGé (digital Bank), Casablanca, Morocco Since July 2024 Customer service : Answer questions from customers by phone or online. Banking Management : Assist in the execution of routine transactions, such as transfers and account consultation.
Advice : Offer customer-specific products.
Technical Support : Help clients resolve issues related to online services. Client Manager
Deal Call, Fes November 2023to June 2024
Technical service: to analyse and respond to the needs of customers in order to solve their technical problems (Adsl, Vdsl, optical fibre, HSPA) Loss prevention assistance
CNEXIA, Fes August 2021 to August 2023
Reporting of incidents to document interventions.
Management of incoming/outgoing flows.
Back-ofce (Research partners, emails)
Customer service care
Yource Group, MEKNES August 2020 to February 2021 Welcome of customers, participation in the sale. Technical service
(ADSL,VDSL,FIBRE)
Account Manager
SITEL BOT, FES October 2019 to July 2020
Welcome customers, respond to requests for billing and product information
Customer service care
DEAL Call, June 2018 to June 2019
Welcome of customers.
Answers to requests for information on menu and products, taking orders, technical assistance.
DISTRITEL
December 2017 to September 2017
Agency stock management
Commercial B to C
Diplomas and training
Bachelor of Science in Physics and Chemistry
Moulay Slimane, Fes 2015
Bac +2
ISTA ADARISSA OFPPT, Fes 2018
Technician specialized in Business Management
Contact this candidate