Help Desk Support Technician

Franciska Andryushchenko

****************@*****.***

www.linkedin.com/in/franciska-andryushchenko-637417317 Charlotte, 28262

(763) 900- 3304

Skills & Strengths

Technical: Microsoft Windows, Outlook, Office, MS Teams, iOS, Android, Smartsheet, Active Directory, Help Desk Systems

Support & Troubleshooting: PC/laptop diagnostics, mobile device configuration, ticket escalation management, application support, strong communicator, fast learner, adaptable to new technologies, organized and detail-oriented

PROFESSIONAL EXPERIENCE

Technology Support Technician- Sunbelt Rentals (Fort Mill, SC) July – August 2024 October – January 2025

Resolved escalated tickets, assisting users with PC, laptop, and mobile issues.

Handled 30+ daily calls, troubleshooting vendor software and internal systems. ᐧ Configured iPhones from factory reset abd resolved app-related issues. Customer Tech Assistant - LPL Financial (Fort Mill, SC) January – July 2024

Supported clients on mobile apps, websites, and dashboards.

Researched complex technical issues, set expectations, and delivered timely solutions.

Managed Active Directory tasks: user account creation, password resets, and group policy updates. Cocktail Server / Host / Room Service - Hilton Charlotte Uptown (Charlotte, NC) Sept. – Dec. 2023

Delivered high-quality guest service in a fast-paced hospitality environment.

Coordinated group reservations and special events.

Maintained professionalism while balancing multiple priorities. Playground supervisor / Cafe Management - Playland Indoor Playground (Monroe, NC) July 2021 – 2023

Supervised children’s play areas, ensuring safety and a welcoming environment.

Organized and led birthday parties and events.

Managed Cafe operations, including food preparations, beverage service, and maintaining cleanliness standards.

Trained and supervised staff on barista techniques, food handling, and customer service. Hostess - Mr. Tokyo Japanese Restaurant (Monroe, NC) Dec. 2020 – Mar. 2021

Managed reservations and optimized seating efficiency.

Addressed guest concerns with empathy and professionalism

Placed orders through kiosks, phone calls and in person. EDUCATION & TRAINING

CENTRAL PIEDMONT COMMUNITY COLLEGE (Charlotte, NC) September 2023 – July 2024 YEAR UP / Cybersecurity Training

Completed coursework in Excel, Business Writing, Public Speaking, and Professional Skills.

Specialized training in Cybersecurity with six-month corporate internship.

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